ANGELO BONNICI
Adelaide,SA
Summary
Focused Compliance Officer bringing many years of expertise in regulatory compliance, audit procedures, project oversight and risk management. Excellent history of delivering effective leadership and training to support staff development. Driven and strategic with an aptitude for program management. Advanced knowledge of audit methodologies, functions, and compliance teams.
Overview
29
29
years of professional experience
Work History
Assistant Compliance Officer
AUSTRALIAN FINANCIAL SECURITY AUTHORITY (AFSA)
Adelaide, SA
02.2024 - 06.2024
- Support compliance, regulation and data integrity activities by assessing client applications, processing documents and conducting follow up enquiries in accordance with relevant policies, legislation and guidelines
- Proactive in resolving issues that may include outbound client call and to respond to client enquiries (phone & electronic contracts)
- Provide relevant, accurate, and timely information in a professional manner while ensuring public confidence in AFSA's administration of personal property securities laws.
- Investigated potential violations of applicable rules and regulations.
- Conducted regular internal audits to ensure compliance with established standards.
- Assessed the effectiveness of existing processes and procedures related to compliance.
- Provided guidance on regulatory requirements for business operations.
- Advised management on best practices in compliance-related matters.
- Reviewed contracts, agreements, documents, and other materials for legal accuracy and completeness.
Grant Officer
DEPT OF PRIMARY INDUSTRY & REGIONS (PIRSA)
Adelaide, SA
04.2023 - 12.2023
- The review and assessment of grant applications.
- Maintained comprehensive grant tracking system.
- Assessed potential funding opportunities to identify those most suitable for the organization's mission.
- Prepared and submitted grant applications, including letters of inquiry, proposals, budgets, and other required materials.
- Researched and analyzed data related to grants management processes.
- Coordinated with program staff to ensure timely submission of all documents associated with grant applications.
- Provided technical assistance to grantees regarding reporting requirements and compliance issues.
- Worked collaboratively with internal departments on the development of new proposals and grants initiatives that align with organizational goals.
Payroll Tax Officer
DEPT OF TREASURY & FINANCE (RevenueSA)
Adelaide, SA
01.2020 - 04.2023
- Issuing Payroll Tax Notice of Assessments and Re-Assessments, Payroll Tax Exemption Applications, Compliance and Debt Management Services regarding Payroll Tax, Assessments for Stamp Duty on Property and Insurance, and Project Work.
- Identified and resolved discrepancies between customer accounts and invoices.
- Ensured timely collection of revenue from customers.
- Analyzed financial data to identify trends or issues related to collections activity.
- Provided support to internal departments in resolving billing inquiries or complaints from customers.
- Assisted with the preparation of reports on outstanding balances, payment history, and other account information for management review.
- Conducted research into customer accounts to resolve disputes or discrepancies.
Customer Service Representative (CSR)
DATACOM CONNECT
Adelaide, SA
01.2019 - 11.2019
- Working within a team that is contracted to the Department of Human Services (DHS), providing support to Centrelink Customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
Senior Auditor
AUSTRALIAN TAXATION OFFICE
Adelaide, SA
07.2000 - 11.2018
- APS6 Compliance Officer, specialized in indirect tax matters which included the goods and services tax (GST), wine equalization tax (WET) and excise (Alcohol)
- Reviewed and analyzed financial statements, accounting systems, and internal controls to assess accuracy of financial reporting.
- Identified potential areas of risk and communicated findings to management in a timely manner.
- Coordinated with external auditors on audits related to the company's subsidiaries and affiliates.
- Developed audit programs for specific business processes based on professional standards and regulations.
- Performed audit procedures on complex transactions including revenue recognition, inventory valuation, accounts receivable and payable, investments.
- Evaluated internal control systems to ensure efficiency of operations and compliance with established policies and procedures.
- Conducted special investigations into suspected fraud or misappropriation of assets by employees or vendors.
- Prepared detailed reports summarizing audit results for senior management review.
- Participated in process improvement initiatives by recommending changes that increase operational efficiency while maintaining regulatory compliance.
- Provided technical expertise to junior staff members during audit engagements.
Settlement Officer
WESTPAC BANKING CORP
Adelaide, SA
01.1995 - 01.2000
- Mortgage Centre Settlement officer for NSW settlements and a Team Leader in Loan Settlements & Discharges.
- Developed procedures and processes for ensuring secure and accurate transfer of funds for securities settlements.
- Verified that all documentation associated with each transaction was complete before finalizing the settlement process.
- Investigated any issues or disputes that arose during the settlement process.
- Provided customer service support by responding promptly to inquiries from clients regarding their pending transactions.
- Worked closely with internal departments such as accounting, legal, operations to resolve any settlement-related queries or issues.
- Worked collaboratively with external vendors such as banks or other financial institutions when needed.
Education
Skills
- Excellent financial, technical and interpretation skills
- Professional approach to customer service and governance
- Effective communication and negotiation skills
- Sound knowledge of Excel, MS Word, Power Point and Outlook
- Good system knowledge of Siebel, Objective, Chris21, RevenueSA Online, Genesys, Process Direct, Customer First (SA)
- Compliance Monitoring
- Internal Auditing
- Regulatory knowledge
- Risk Management
- Corporate Governance
- Audit management
- Risk management strategies
- Reporting Requirements
Affiliations
- DTF Reconciliation Working Group Member
- ATO Wellbeing Representative
- ATO Social Club Representative
- ATO Health and Safety Officer
- 10 years St Brigid’s School Board
- 12 years St Brigid’s Parish Council
Contact - Mobile
0402 458 291
Awards
- Baseline Australian Government Clearance
- Police Clearance (09/23)
- SA Employee WWC Check (04/23) - DHS
- Health and Safety Representative Course - AW Workwise
- Wellbeing Representative Certificate – ATO
- Certificate 4 in Assessment and Training/Coaching - Westpac
Educational Awards
- University of NSW ATAX - Associate Diploma in Taxation
- Adelaide College of TAFE - Certificate in Accounting
- Mortgage Centre - Certificate 4 Training/Coaching in the Workplace
Timeline
Assistant Compliance Officer
AUSTRALIAN FINANCIAL SECURITY AUTHORITY (AFSA)
02.2024 - 06.2024
Grant Officer
DEPT OF PRIMARY INDUSTRY & REGIONS (PIRSA)
04.2023 - 12.2023
Payroll Tax Officer
DEPT OF TREASURY & FINANCE (RevenueSA)
01.2020 - 04.2023
Customer Service Representative (CSR)
DATACOM CONNECT
01.2019 - 11.2019
Senior Auditor
AUSTRALIAN TAXATION OFFICE
07.2000 - 11.2018
Settlement Officer
WESTPAC BANKING CORP
01.1995 - 01.2000
Similar Profiles
JACLYN WHYKESJACLYN WHYKES
Dispute Resolution Specialist at Australian Financial Complaints Authority (AFCA)Dispute Resolution Specialist at Australian Financial Complaints Authority (AFCA)
Putry HaryantoPutry Haryanto
Customer Service Representative at AFCA (Australian Financial Complaints Authority)Customer Service Representative at AFCA (Australian Financial Complaints Authority)
Gokul KesavanGokul Kesavan
Volunteer at AFSA Tax ClinicVolunteer at AFSA Tax Clinic