Aluel Ayany
Burnside Heights,VIC
Summary
Diligent and adaptable team member with extensive hands-on experience across retail, waitressing, event setup, warehouse operations, and swim teacheras a supervisor. Recognised for exceptional interpersonal skills, strong leadership qualities, rapid learning, and consistently supporting positive customer experiences. Customer-focused Retail Associate with a solid understanding of retail procedures, store KPIs, and customer service standards—experienced in recommending products, resolving inquiries, coordinating tasks, and contributing to strong sales results. Swim school supervisor with proven experience managing aquatic facilities and overseeing lifeguard teams.Demonstrates confident leadership, ensuring safety, compliance, and operational standards are maintained at all times.Skilled in training, supporting and supervising team members as well as instructing swimmers across various ability levels. Known for fostering a safe, inclusive and enjoyable environment while maintaining high service and presentation expectations.
Overview
4
4
years of professional experience
Work History
Waitress
Pancake parlour
Melbourne , VIC
08.2025 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Took orders and communicated effectively with kitchen staff.
- Maintained cleanliness and organization of dining area and service stations.
- Handled customer inquiries and resolved issues professionally and efficiently.
- Collaborated with team members to ensure smooth restaurant operations.
Retail Sales Assistant
Platypus
Melbourne , VIC
09.2024 - Current
- Assisted customers with product selection and provided detailed product information.
- Maintained store presentation by organizing merchandise and ensuring cleanliness.
- Collaborated with team members to achieve daily sales goals and enhance customer service.
- Stocked shelves and replenished inventory to maintain product availability for customers.
- Addressed customer inquiries and resolved issues to ensure satisfaction and loyalty.
- Managed cash register operations using POS system and processed sales and returns.
Pick packer/ RF Scanner
JB hi-fi
Melbourne , VIC
01.2025 - 03.2025
- Packaged products efficiently for distribution to various locations.
- Collaborated with team members to maintain workflow and productivity.
- Packed products in accordance with specified instructions.
Supervisor /Swim Teacher
Jump Swim School
01.2024 - 01.2025
- Instructed swim classes for children aged 4-12, demonstrating proper techniques, water safety rules, and adapting lessons to suit different skill levels
- Monitored student progress and provided constructive feedback for improvement.
- Supervised pool activities to ensure swimmer safety and encouraged students with positive reinforcement to build confidence and progress
- Ensured safety protocols were followed during all swim classes and activities.
- Managed inventory systems to track supplies and maintain stock levels.
- Monitored staff performance and addressed issues.
- Analyse sales data to identify areas of opportunity or need for improvement in sales strategies.
Setup & Server Crew Member
Lakeside Banquet & Convention Center
01.2022 - 01.2024
- Deliver fast, friendly customer service in a high paced environment
- Worked collaboratively with team members to meet store targets and ensure smooth day-to-day operations, and maintain stores cleanliness
- Provided excellent wait service by greeting and seating guests, taking orders, and serving food and beverages to ensure guest satisfaction
- Maintained clean and well-prepared dining areas, followed health regulations, and supported kitchen operations by communicating orders and clearing table
Education
Albion Primary School
Melbourne, VICBrookside College
Melbourne, VICHigh School Diploma -
Lakeview Senior College
Melbourne, VICSkills
- Communication Skills
- Visual Merchandising
- Teamwork
- Time Management
- Reliable
- Effective Communication
- Critical Thinking
- Merchandise organization
- Retail operations
- Attention to detail
Languages
- English, Fluent
- Dinka, Fluent
Timeline
Waitress
Pancake parlour
08.2025 - Current
Pick packer/ RF Scanner
JB hi-fi
01.2025 - 03.2025
Retail Sales Assistant
Platypus
09.2024 - Current
Supervisor /Swim Teacher
Jump Swim School
01.2024 - 01.2025
Setup & Server Crew Member
Lakeside Banquet & Convention Center
01.2022 - 01.2024
Albion Primary School
Brookside College
High School Diploma -
Lakeview Senior College