Dynamic General Manager with a proven track record at NSW/SYDNEY &UAEMiddle East Collision, excelling in budget management and strategic planning. Recognized for enhancing operational efficiency and driving year-over-year growth. A charismatic leader skilled in people management and issue resolution, fostering strong relationships with clients and suppliers to achieve business objectives.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Workshop/site Manager
MJ Auto Repairs
03.2024 - 06.2025
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Identified and resolved unauthorized, unsafe or ineffective practices.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Devised processes to boost long-term business success and increase profit levels.
Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
Advanced productivity KPIs by leading trainings on procedures and safety practices.
Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss.
Helped build and review master service agreements for work eligibility.
Implemented ticket tracking system and worked with team to create customized system for improved tracking and logging of work issues.
Spearheaded department training for appraisals of new components.
Trained new employees on proper protocols and customer service standards.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Trained and guided team members to maintain high productivity and performance metrics.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Promoted positive customer experience through day-to-day supervision and management.
Managed purchasing, sales, marketing and customer account operations efficiently.
Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Supervised daily operations of multi-million dollar operations !
Mitigated business risks by working closely with staff members and assessing performance.
Raised property accuracy and accountability by creating new automated tracking method.
Collision Consultant on 3 Sites
Autosports Group
01.2023 - 02.2024
Hired and directed teams to achieve daily and long-term operations and business goals.
Worked closely with organizational leadership and board of directors to strategically affect operational direction.
Managed daily operations while overseeing multiple locations to foster increased productivity.
Monitored office workflow and administrative processes to keep operations running smoothly.
Delegated assignments based on plans, project needs and knowledge of individual team members.
Directed staff and managed annual capital budget.
Developed impactful and strategic partnerships with clients to drive business development.
Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
Focused teams on developing innovative and cutting-edge approaches with effective resource allocation and strategic planning.
Created annual budget and developed comprehensive plan to accomplish company objectives while staying within budget.
Analyzed business needs while soliciting customer feedback for process improvements.
Worked with team leaders to arrange schedules based on production requirements and available resources.
Made recommendations for changes in funding process and policies based on data and judgment.
Trained and managed team of developers and discussed issues to provide resolution and apply best practices.
Assisted leadership with launch of start-up to achieve great results.
Mitigated costs while collaborating with vendors to manage inventory items.
Tasked to turn around low-growth operation by solidifying workflow processes, strengthening client relationships and improving communications supporting client advocacy.
Managed teams to guarantee successful supply chain pipeline for markets.
Directed work of key team members to create cutting-edge cinematography work.
Directed work of lighting and sound crews to coordinate efficient production operations.
Developed processes and procedures for studio and location productions.
Optimized operational processes by developing company-wide analytics tool to address client-specific metrics.
Reached conformity with product quality specifications by suggesting corrective actions.
Chaired technical leadership group in directing process development and technology transfer activities within technical operations and CMO manufacturing facility.
Provided documentation of processes to comply with regulations and company policies.
Leveraged marketplace trends to create solutions and refine business strategies.
Assessed final products to check quality and consistency with creative vision.
Carried out day-day-day duties accurately and efficiently.
Maintained energy and enthusiasm in fast-paced environment.
Proved successful working within tight deadlines and fast-paced atmosphere.
Served customers and followed outlined steps of service.
Exceeded goals through effective task prioritization and great work ethic.
Improved operations through consistent hard work and dedication.
Resolved problems, improved operations and provided exceptional service.
Used coordination and planning skills to achieve results according to schedule.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Shareholder
ECURIE 25 PRESTIGE CARS
02.2014 - 10.2016
Managed continuous improvement initiatives to drive gains in quality, flow and output.
Reviewed work for quality and compliance with company standards and design specifications.
Standardized production procedures, job roles and quality assurance guidelines.
Resolved issues quickly to maintain productivity goals.
Assessed manufacturing processes and recommended improvements to increase productivity.
Directed key personnel in correct production techniques to achieve required quality.
Sourced materials to keep up with production goals and meet customer demands.
Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
Directed manufacturing process and procedures to achieve goal of first run capability.
Implemented quality improvement changes to minimize product defect rates.
Determined suitable crew requirements, scheduled employees and worked with Human Resources to meet changing production schedules.
Implemented program changes to identify and quickly resolve root cause issues bottlenecking production levels.
Developed and implemented cost controls and other expense reduction measures.
Completed and submitted monthly and yearly reports to support executive decision making.
Created and regularly updated department work instructions and reports.
Carried out day-day-day duties accurately and efficiently.
Demonstrated respect, friendliness and willingness to help wherever needed.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Maintained energy and enthusiasm in fast-paced environment.
Proved successful working within tight deadlines and fast-paced atmosphere.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Maintained excellent attendance record, consistently arriving to work on time.
Developed and maintained courteous and effective working relationships.
Identified issues, analyzed information and provided solutions to problems.
Served customers and followed outlined steps of service.
Improved operations through consistent hard work and dedication.
Exceeded goals through effective task prioritization and great work ethic.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Used coordination and planning skills to achieve results according to schedule.
Workshop Manager
Ferrari Mc Carrolls
08.2020 - 11.2022
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Carried out day-day-day duties accurately and efficiently.
Demonstrated respect, friendliness and willingness to help wherever needed.
Worked flexible hours; night, weekend, and holiday shifts.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Proved successful working within tight deadlines and fast-paced atmosphere.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Developed and maintained courteous and effective working relationships.
Maintained excellent attendance record, consistently arriving to work on time.
Served customers and followed outlined steps of service.
Identified issues, analyzed information and provided solutions to problems.
Resolved problems, improved operations and provided exceptional service.
Improved operations through consistent hard work and dedication.
Exceeded goals through effective task prioritization and great work ethic.
Participated in team-building activities to enhance working relationships.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Used coordination and planning skills to achieve results according to schedule.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Maintained energy and enthusiasm in fast-paced environment.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Spearheaded fundraising efforts to support social and community service initiatives.
Director/manager
Ap Automotive
01.2000 - 09.2017
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Carried out day-day-day duties accurately and efficiently.
Demonstrated respect, friendliness and willingness to help wherever needed.
Worked flexible hours; night, weekend, and holiday shifts.
Developed and maintained courteous and effective working relationships.
Proved successful working within tight deadlines and fast-paced atmosphere.
Maintained energy and enthusiasm in fast-paced environment.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Used coordination and planning skills to achieve results according to schedule.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Exceeded goals through effective task prioritization and great work ethic.
Improved operations through consistent hard work and dedication.
Resolved problems, improved operations and provided exceptional service.
Identified issues, analyzed information and provided solutions to problems.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
Developed and maintained relationships with customers and suppliers through account development.
Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Implemented operational strategies and effectively built customer and employee loyalty.
Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Assessed reports to evaluate performance, develop targeted improvements and implement changes.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Reduced corporate risk by managing shrink processes and controlling inventory levels.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Developed effective business plans to align strategic decisions with long-term objectives.
Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Designed modern employee recognition program which boosted productivity and improved morale.
Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
Director/Shareholder
Australian Automotive Solutions
04.2001 - 10.2017
Analyzed buildings to prepare estimates for scope of work.
Analyzed designs and performed accurate cost analysis.
Prepared material orders to complete projects on time and within budget.
Analyzed and calculated field measurements, survey plans and plot plans to create proposals and process work .
Provided accurate estimates by defining scope, timelines, potential setbacks and limitations.
Managed daily operations while overseeing multiple locations to foster increased productivity.
Hired and directed teams to achieve daily and long-term operations and business goals.
Monitored office workflow and administrative processes to keep operations running smoothly.
Delegated assignments based on plans, project needs and knowledge of individual team members.
Developed impactful and strategic partnerships with clients to drive business development.
Provided documentation of processes to comply with regulations and company policies.
Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
Focused teams on developing innovative and cutting-edge approaches with effective resource allocation and strategic planning.
Analyzed business needs while soliciting customer feedback for process improvements.
Trained and managed team of developers and discussed issues to provide resolution and apply best practices.
Assisted with creation of marketing strategy and advertising initiatives used to promote company to community members.
Mitigated costs while collaborating with vendors to manage inventory items.
Tasked to turn around low-growth operation by solidifying workflow processes, strengthening client relationships and improving communications supporting client advocacy.
Assessed final products to check quality and consistency with creative vision.
Managed teams to guarantee successful supply chain pipeline for markets.
Production Manager
LEVEL MOTOR INVESTMENTS
02.2018 - 11.2019
Reviewed work for quality and compliance with company standards and design specifications.
Standardized production procedures, job roles, and quality assurance guidelines.
Managed continuous improvement initiatives to drive gains in quality, flow, and output.
Resolved issues quickly to maintain productivity goals.
Specialised on independent Mercedes Benz
Porsche, BMW, Bentley collision repairer
Education
Automotive Management - Automotive
Athens College
Athens Greece
05.2012
Automotive - AUTOMOTIVE SPRAY PAINTING
TAFE NSW
TAFE NSW GORE HILL
10.1991
Skills
Cast and Crew Supervision
Financial Reporting
Budget Management
Issue Resolution
Company Guidelines
People Management
Organizational Development
Crew Collaboration
Board Reporting
Strategic Planning
External and Public Relations
Charismatic Leader
Innovation and Creativity
Capital Spending
Recruiting and Hiring
Fundraising Events
Contract and Vendor Management
Coordinate Schedules
Production Standards Conformance
Final Draft Creation
Program Pacing
Coordinate Projects
Production Details Brainstorming
Marketing Activities Management
Pre- and Post-Production Proficiency
Production Processes
New Program Development
Operational Reporting
Budgetary Controls
Technical Supervision
Oversee Crew Members
Negotiation
Networking
Verbal and Written Communication
Rules and Regulations
Hiring and Retention
Administrative Support
Task Delegation
Plan Schedule
Effective Interviewer
Manage Personnel
Program Notes
Manage Financing
Solve Production Problems
Develop Story Ideas
Production Progress Reporting
Local News Topics Knowledge
Video Production Oversight
Statistical Techniques
Recovery Techniques
Sampling Techniques
Interview Techniques
Analytical Techniques
Prevention Techniques
Painting Techniques
Blending Techniques
Safety Techniques
Design Techniques
Restoration Techniques
Performance Techniques
Community Organization
Project Scope Evaluation
Accomplishments
Documented and resolved issues.
Extremely disciplined&family oriented
Languages
Arabic
Elementary
Greek
Full Professional
English
Full Professional
Operations manager with large scale employee
Expertise on collision large scale production & management up to 30-40 employees!
Computer skills:
I body shop
Flexi Quote
Auto Quote
Certification
Spray painting at TAFE NSW
Bentley technical course UAE Head office, in Dubai.
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