Summary
Overview
Work History
Education
Skills
Volunteering
Timeline
Manager

Angelyna Cocker

Student
Blackburn,VIC

Summary

Motivated Customer Service Representative with over 3 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in English and Tongan.

Overview

3
3
years of post-secondary education
4
4
years of professional experience

Work History

Customer Service Representative

JJ Rose Store & Gallery
Nukual'ofa , Tongatapu, Tonga
2017.10 - Current
  • Responded to customer requests for products, services and company information.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Communicated with vendors regarding back order availability, future inventory and special orders.

Customer Service Representative

McDonalds
Boxhill North , Victoria
2017.11 - 2019.01
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Boosted sales revenue by skillfully promoting diverse meal options.
  • Answered constant flow of customer calls with up to 6 calls in queue per minute.
  • Regularly exceeded daily sales and product add-on quotas.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

Associate of Arts - Human Rights

Monash University
Wellington Rd, Clayton
2018.01 - Current

Skills

Complaint resolution

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Volunteering

I Volunteer with Pacific Connections leading a project with a team of 5, known as Weaving MANA .

I also Volunteer with Canterbury Uniting Church Youth Group for 5 hrs a week.

Timeline

Associate of Arts - Human Rights

Monash University
2018.01 - Current

Customer Service Representative

McDonalds
2017.11 - 2019.01

Customer Service Representative

JJ Rose Store & Gallery
2017.10 - Current
Angelyna CockerStudent