Angelyna Cocker
Student
Blackburn,VIC
Summary
Motivated Customer Service Representative with over 3 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in English and Tongan.
Overview
3
3
years of post-secondary education
4
4
years of professional experience
Work History
Customer Service Representative
JJ Rose Store & Gallery
Nukual'ofa, Tongatapu, Tonga
10.2017 - Current
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Communicated with vendors regarding back order availability, future inventory and special orders.
Customer Service Representative
McDonalds
Boxhill North, Victoria
11.2017 - 01.2019
- Provided primary customer support to internal and external customers in fast-paced environment.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Boosted sales revenue by skillfully promoting diverse meal options.
- Answered constant flow of customer calls with up to 6 calls in queue per minute.
- Regularly exceeded daily sales and product add-on quotas.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Associate of Arts - Human Rights
Monash University
Wellington Rd, Clayton 01.2018 - Current
Skills
Complaint resolution
Order fulfillment
International sales support
Credit card processing
Professional telephone demeanor
Administrative support
Recordkeeping strengths
Team Player
Volunteering
I Volunteer with Pacific Connections leading a project with a team of 5, known as Weaving MANA .
I also Volunteer with Canterbury Uniting Church Youth Group for 5 hrs a week.
Timeline
Associate of Arts - Human Rights
Monash University
01.2018 - Current
Customer Service Representative
McDonalds
11.2017 - 01.2019
Customer Service Representative
JJ Rose Store & Gallery
10.2017 - Current