Angerla Collison
Dubbo,NSW
Summary
Empathetic and client-focused support professional with broad experience across housing, community services, and disability support. Skilled in working with diverse client groups, building trust, and delivering services that promote independence and well-being. Demonstrated strengths in coordination, documentation, and communication. Passionate about empowering individuals to achieve better life outcomes through consistent support and advocacy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Housing Assistant
HOMES NSW
04.2025 - Current
- Assisted residents with housing applications and eligibility assessments.
- Coordinated communication between clients and housing authorities.
- Supported the maintenance of accurate tenant records and files.
- Facilitated property tours for prospective tenants, showcasing available units.
- Maintained accurate records of all housing transactions, including leases, rent payments, maintenance requests, and incident reports.
- Collaborated with maintenance teams to address repair needs swiftly, ensuring minimal disruption for tenants.
- Maintained strong relationships with local agencies such as social services departments or shelters to assist with tenant referrals and support services.
- Provided administrative support by scheduling appointments and managing inquiries.
- Collaborated with team members to enhance service delivery processes.
Kiosk Manager
Belgravia Leisure
04.2023 - 07.2024
- Managed daily operations of kiosk, ensuring smooth customer service and efficient workflow.
- Trained staff on product knowledge and customer engagement techniques to enhance service quality.
- Implemented inventory management practices, minimizing stock discrepancies and optimizing supply levels.
- Developed promotional strategies to increase kiosk visibility and drive sales opportunities.
- Enhanced customer experience by addressing inquiries and resolving issues promptly and professionally.
- Conducted regular performance evaluations of staff, fostering a culture of continuous improvement and accountability.
- Fostered a positive work environment, leading to increased employee retention rates.
- Managed payroll functions for the kiosk staff while adhering to budgetary constraints.
- Coordinated with mall management to ensure compliance with all regulations and lease agreements.
Support Worker
Ebinizer
04.2022 - 07.2023
- Provided compassionate support to individuals with diverse needs, promoting independence and well-being.
- Assisted clients with daily living activities, ensuring comfort and safety in their environments.
- Collaborated with multidisciplinary teams to develop and implement personalized care plans.
- Educated clients and families on available resources, enhancing overall support systems.
- Maintained accurate documentation of client interactions, ensuring compliance with regulatory standards.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Kept clients engaged in social networks and communities for personal health and growth.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
Employment Consultant
Sureway Employment
04.2020 - 07.2022
- Facilitated job readiness workshops to enhance candidate skills and employability.
- Conducted personalized employment assessments to identify strengths and career pathways.
- Developed and maintained relationships with local employers to create job placement opportunities.
- Provided guidance on resume writing and interview preparation to improve candidate confidence.
- Collaborated with community organizations to expand resource networks for job seekers.
- Assisted clients in navigating government programs and funding for training initiatives.
- Developed customized job search strategies for clients, resulting in increased interview rates and job offers.
- Offered ongoing support to clients throughout their job search journey, addressing concerns and challenges as they arose.
- Coordinated with educational institutions and training providers to connect clients with resources that enhance their skillsets furthering their employability prospects.
- Assisted clients with navigating online job search platforms, streamlining the application process for greater efficiency.
Therapeutic Support Worker
Big Brown House
04.2019 - 07.2021
- Implemented individualized therapeutic interventions to support client development and emotional well-being.
- Collaborated with multidisciplinary teams to enhance care strategies for diverse client needs.
- Monitored and documented client progress, ensuring accurate records for treatment plans.
- Assisted in crisis intervention, employing de-escalation techniques to maintain a safe environment.
- Participated in regular team meetings to discuss case management and share best practices for client support.
- Developed engaging activities that promoted social skills and emotional regulation among clients.
- Advocated for clients'' needs within the community, connecting them to appropriate resources and support services.
- Maintained detailed documentation of client sessions, progress notes, and treatment plans for accurate reporting and continuity of care.
- Assisted school staff with implementing targeted interventions within classroom settings for improved academic performance among students receiving therapeutic support.
- Provided case management services to coordinate care across multiple providers, ensuring seamless support for clients navigating complex systems.
Education
Certificate II - Business Administration
TAFE NSW
NSW12.2012
Skills
- Property inspections
- Client relationship building
- Fair housing regulations
- Rent collection
- Documentation management
- Affordable housing
- Tenant rights
- Case management
- Referrals and networking
- Social services
- Trauma-informed care
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Reliability
- Excellent communication
- Multitasking Abilities
- Organizational skills
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Microsoft office
- Documentation skills
- Client needs assessments
- Team building
- Task prioritization
- Client advocacy
- Self motivation
- Maintaining client records
Certification
- Currently studying: Certificate IV in Community Services
- Business Certificate II
- TCI – Therapeutic Crisis Intervention
- First Aid & CPR – current
- Working with Children Check (WWCC)
- National Police Check
- White Card
- RSA & RCG
- Infection Control Training
- Aboriginal & Torres Strait Islander Cultural Competence
- “Keep Them Safe” – Child Protection Framework
- The Impact of Trauma on the Child – 2021
- CSO INDUCTION
References
Shannon Newton - Belgravia Leisure
0432 047 725
Courtney Webb - Homes NSW
0448 314 370
Timeline
Housing Assistant
HOMES NSW
04.2025 - Current
Kiosk Manager
Belgravia Leisure
04.2023 - 07.2024
Support Worker
Ebinizer
04.2022 - 07.2023
Employment Consultant
Sureway Employment
04.2020 - 07.2022
Therapeutic Support Worker
Big Brown House
04.2019 - 07.2021
Certificate II - Business Administration
TAFE NSW