Hi, I’m
Angie Andresen
Dudley,NSW
Summary
Versatile, capable and resourceful, a confident and experienced communicator with excellent work ethic and ability to multi-task to a high level. Highly experienced in management and administration; a strong critical thinker with an improvement mindset, whilst also able to complete work within specific templates, deadlines and procedures and to organisational requirements. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organisational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
19
years of professional experience
Work History
Spillane Property
Front Office Manager / Administration
10.2023 - Current
Job overview
- Responsible for all sales property listing compliance in line with Office of Fair Trading requirements
- Compile Agency agreement documentation, communicate with vendors regarding listing content
- Individually working on up to 30 listings at any one time, in pre-listing, live, Under Contract and settlement phase
- Liaise with suppliers for staging, photographs, pest & building & floor plans
- Create listing copy & overall listing presentation, artwork, signboards for public listing
- High level of attention to detail required to uphold agency reputation and standards
Norfolk Island Real Estate / Angels & Eagles Pty Ltd
Owner / Director
03.2019 - 07.2023
Job overview
- Owned and managed boutique real estate agency
- Developed and improved business processes
- Used knowledge of market to create value-added solutions resulting in significant increase in revenues.
- Implemented cloud-based systems for sales, accounting and property management
- Implemented marketing strategies and advertising across new platforms
- Undertook business accounting and reconciliations
- Wrote all copy, marketing content, client templates, client communications
- Contract management and negotiations.
- Trained and guided team members to maintain high productivity and performance.
Banyan Park ELC
President & Vice President
06.2017 - 03.2021
Job overview
- Advocated for, delivered, and implemented frameworks for access to Child Care Subsidy for Norfolk Island
- Chaired meetings, wrote briefing papers and milestone reports, led scoping tours for Federal Ministers, Senior Public Servants, and Members of parliament
- Created financial frameworks for delivery of childcare subsidy outside of mainland systems.
- Streamlined organizational processes by evaluating current systems and implementing improvements.
- Developed and implemented new strategies and policies to establish long-term centre objectives and provide strong and sustainable organizational leadership.
Banyan Park ELC Project
Project Lead / Administrator
02.2017 - 03.2021
Job overview
- Applied for, received, and delivered a Federal 'Building Better Regions Fund' grant for the construction of a new Early Learning Centre facility on Norfolk Island
- Delivered project on time, within budget
- Partnered with project team members to identify and quickly address problems.
- Demonstrated leadership skills in managing projects from concept to completion.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
Department of The Environment, Climate Change and Water
Administrative Officer
01.2016 - 03.2019
Job overview
- Supported the Norfolk Island National Park Manager and Park team of approx
- 10 staff
- Assisted with procurement for capital projects, approaches to market for capital works
- Budget control, payroll, accounts payable
- Workplace Health and Safety and workers compensation claims.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Promoted a culture of continuous improvement by regularly reviewing current practices and identifying opportunities for enhancement.
- Proofread and edited documents for accuracy and grammar.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Developed and implemented strategies to streamline office operations.
Macquarie Bank
Guest Relations Manager
06.2005 - 07.2010
Job overview
- In charge of all Macquarie client arrivals, meeting room and event spaces across three floors in two locations at Macquarie’s London HQ
- Average foot flow of approx 7000 people per month
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Up to 17 staff across front of house, audio visual and catering.
- Fostered a culture of exceptional customer service within the Guest Relations department through ongoing coaching and development opportunities for team members.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Maintained consistent positive customer feedback.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Managed challenging situations with professionalism and diplomacy, maintaining positive relationships with guests even during difficult circumstances.
Education
REINSWNSW
Certificate III from Assistant Agent
02.2024
Australian Institute of Company DirectorsOnline
Company Directors Training
01.2019
International College of Tourism & Hotel ManagementSydney, NSW
Advanced Diploma from Hospitality Management
01.2003
Merewether High SchoolNewcastle, NSW
Higher School Certificate from UAI 94.85
01.2000
Skills
- Technical Proficiency in; MS Office Suite, AgentBox, Aro, Asana, Propertyme, Propertytree, Manager, Xero, Canva
- Content and copy creation, report writing
- Verbal communication & presentations
- Analytical, strong process improvement mindset,
- Managing Operations and Efficiency
- Account Reconciliation, payroll, budgeting and financial planning and management
- Effective Multitasking, work planning and Prioritization
- Issue handling and problem resolutions
- Customer Relationship Management
- Policy and procedure modification
- Guest Relations, Professional and Courteous
- Project Management
- Business Analysis and Reporting
- Staff development, team leadership
Accomplishments
2021 Australia Day Community Achievement Award recipient for lead role in project managing the build of a community early learning centre on Norfolk Island.
Identified and resolved lack of access to Childcare Subsidies which led to all families on Norfolk Island obtaining access to subsidised care.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front Office Manager / Administration
Spillane Property
10.2023 - Current
Owner / Director
Norfolk Island Real Estate / Angels & Eagles Pty Ltd
03.2019 - 07.2023
President & Vice President
Banyan Park ELC
06.2017 - 03.2021
Project Lead / Administrator
Banyan Park ELC Project
02.2017 - 03.2021
Administrative Officer
Department of The Environment, Climate Change and Water
01.2016 - 03.2019
Guest Relations Manager
Macquarie Bank
06.2005 - 07.2010
REINSW
Certificate III from Assistant Agent
Australian Institute of Company Directors
Company Directors Training
International College of Tourism & Hotel Management
Advanced Diploma from Hospitality Management
Merewether High School
Higher School Certificate from UAI 94.85
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