Summary
Overview
Work History
Education
Skills
Name & contact
Additional Information
Personal Information
Accomplishments
Timeline
Generic
Anchalee Bunmang

Anchalee Bunmang

Edens Landing,QLD

Summary

Service-focused and passionate professional with a strong emphasis on time management and efficient processes to optimize productivity. Possessing extensive expertise in workplace health and safety, security operations, and procedures, I am dedicated to creating a safe and secure work environment. Known for my organizational skills and reliability, I excel at managing multiple priorities while maintaining a positive attitude. Always eager to take on additional responsibilities to contribute to team success.

Overview

16
16
years of professional experience

Work History

Customer Service Specialist

AFS Logistics
11.2024 - 01.2025
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Collaborated with team members to create effective strategies for improving overall customer experience.
  • Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
  • Monitored quality assurance metrics regularly, identifying opportunities for personal growth and development within the role.
  • Tracked customer interactions using CRM software, helping the team identify trends and areas of improvement in service delivery.
  • Responded to customer requests for products, services, and company information.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Customer Care Representative

Bunzl Safety, Lifting and Rigging
03.2023 - 10.2024
  • Managed allocation of inbound queries from both email and telephone.
  • Streamlined the process of delivering timely and accurate quotes to support the sales team.
  • Facilitated customer inquiries.
  • Overseeing order statuses, as well as supporting the warehouse with general duties and support with contract administration.
  • Processing customer orders and efficiently responding to any queries,
  • Developing and maintaining positive relationships with customers,
  • Expediting back orders and maintaining and updating account details. We believe in bringing out the best in people. The other essentials we are looking for are
  • Excelled in high-pressure environments.
  • Demonstrated exceptional written and verbal communication abilities.
  • Proficient in using various computer applications.
  • Showcased ability to handle multiple assignments effectively.
  • Utilized CRM systems to accurately track customer interactions and update account information.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
  • Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
  • Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
  • Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
  • Participated in training sessions for new hires, sharing insights on best practices in customer service excellence.
  • Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
  • Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained up-to-date knowledge of product and service changes.
  • Investigated and resolved accounting, service and delivery concerns.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Created and maintained detailed database to develop promotional sales.
  • Identified and resolved discrepancies and errors in customer accounts.

Loss Prevent Security Officer

Securitas, GUCCI
09.2019 - 10.2020
  • Supervise customer`s activities in store for possible theft
  • Ensure to complete all reports related to incident and investigation for loss prevention
  • Complete audits of safety, operational and inventory control relevant procedures
  • Observe with eagle eyes all associates and shoppers
  • Maintain public order at assigned premises
  • Conduct enforcement and protective duties to ensure guests and team members’ safety and security of property
  • Respond to all emergency conditions like safety hazards, fire, threats to life or property etc
  • Comply with legislation and company safety along with environmental rules and regulations.

Production Technician

Ingram Lightning Source Publishing
02.2017 - 06.2018
  • Ensured that all health and safety guidelines were followed
  • Assisted machine operators with finished pieces
  • Made sure that products were produced on time and are of good quality
  • Operated press to achieve highest print quality with minimal scrap and high productivity
  • Produced high quality finished printed material in a timely and efficient manner
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.

Customer Service Assistant

STAFF AUSTRALIA
11.2014 - 08.2016
  • Guided travelers with transit schedules and connections.
  • Provided quick responses to prioritize customer requirements.
  • Identified issues reported by customers and provided appropriate resolutions.
  • Created solutions based on findings from customer information analysis.
  • Provided basic technical support for clients on wide range of company products
  • Performed data entry to record call notes, suggestions and questions
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation
  • Inspected designated zones to detect and mitigate safety threats.

Production Line Worker

Jana Yoghurt
07.2015 - 03.2016
  • Working in a fast paced environment
  • Efficiently calibrated machines to maintain productivity levels
  • Kept the work area clean, neat and organized, which prevented accidents, mishaps and misplaced tools
  • Assisted quality assurance by visually inspecting items and removing defect parts
  • Performed hand-finishing of final products after assembling component parts for items.

Sales Consultant | Leader Newspapers

11.2011 - 06.2012
  • Follow up on incoming and outgoing activities
  • Assisting customers with ad quotation/ enquiries/ online products
  • Worked with the sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
  • Conferred with existing and potential customers to assess requirements and propose optimal solutions
  • Maintained organised, presentable merchandise to drive continuous sales
  • Improved sales by managing sales life-cycle from lead generation through contract negotiations and closings
  • Maximised customer retention by resolving issues quickly
  • Established new customer accounts through perseverance, dedicated cold calling and exceptional service
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
  • Processed credit and debit card payments to complete purchasing experience
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards
  • Answered customer questions regarding merchandise and pricing.

Sales Consultant

News Advantage, Cumberland Classifieds
01.2009 - 10.2011
  • Follow up on incoming and outgoing activities
  • Assisting customers with ad quotation/ enquiries/ online products
  • Worked with the sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases
  • Identified prospects' needs and developed appropriate responses along with information on products and services that would be suitable
  • Achieved top performance by strategically adapting to a rapidly changing, competitive environment
  • Provided sales and customer service assistance to walk-in traffic
  • Provided pricing information to customers regarding specific products
  • Maximized customer retention by resolving issues quickly
  • Scanned documents and saved in a database to keep records of essential organizational information
  • Obtained scanned records and uploaded into the database
  • Added documents to file records and created new records to support filing needs
  • Corrected or reported any data entry error to prevent later issues such as duplication or data degradation
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations

Education

CERT 2 SECURITY OPERATIONS -

LITE SECURITY
BRUNSWICK, MELBOURNE

Springwood Road State High School
Springwood

Skills

  • Analytical Judgment
  • Clear Verbal Communication
  • Strong Focus On Accuracy
  • Practical Learning Techniques
  • First Aid Certification
  • Valid Driver’s License
  • Operational Equipment Management
  • Proactive Self-Starter
  • Effective Decision Processes
  • Trustworthiness in Professional Settings
  • Customer Engagement
  • Analytical Report Writing
  • Effective Listening Skills
  • Effective Solutions Development
  • Supportive Interaction
  • Access Control Administration
  • Customer Service Administration
  • Complaint resolution
  • Price quotes
  • Customer retention
  • Customer order management
  • Account management
  • De-escalation techniques
  • Process optimization
  • Report generation
  • Clerical support
  • Building rapport
  • Administrative support
  • Software CRM system proficiency
  • Data collection
  • Document control
  • Appointment scheduling
  • Order fulfillment
  • Quality control
  • Coordination
  • Payment processing
  • Customer RMA management

Name & contact

Additional Information

Jesse Kerger, Coles Head Office Manager, 800 Toorak Rd, Hawthorn East

MOBILE: 0413 287 755

Jordan Crawford, Securitas Branch Manager, 79 Chiefly St, Preston

MOBILE: 0408 770 606

Ian Clayton, Clayton & Shuttleworth, Level 1 Suite 7/17 Burgundy St, Heidelberg

PHONE: 03 9662 9199

Personal Information

Accomplishments

    Nominated twice for team work and received recognition awards

Timeline

Customer Service Specialist

AFS Logistics
11.2024 - 01.2025

Customer Care Representative

Bunzl Safety, Lifting and Rigging
03.2023 - 10.2024

Loss Prevent Security Officer

Securitas, GUCCI
09.2019 - 10.2020

Production Technician

Ingram Lightning Source Publishing
02.2017 - 06.2018

Production Line Worker

Jana Yoghurt
07.2015 - 03.2016

Customer Service Assistant

STAFF AUSTRALIA
11.2014 - 08.2016

Sales Consultant | Leader Newspapers

11.2011 - 06.2012

Sales Consultant

News Advantage, Cumberland Classifieds
01.2009 - 10.2011

CERT 2 SECURITY OPERATIONS -

LITE SECURITY

Springwood Road State High School

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Anchalee Bunmang