Anchalee Bunmang
Edens Landing,QLD
Summary
Service-focused and passionate professional with a strong emphasis on time management and efficient processes to optimize productivity. Possessing extensive expertise in workplace health and safety, security operations, and procedures, I am dedicated to creating a safe and secure work environment. Known for my organizational skills and reliability, I excel at managing multiple priorities while maintaining a positive attitude. Always eager to take on additional responsibilities to contribute to team success.
Overview
16
16
years of professional experience
Work History
Customer Service Specialist
AFS Logistics
Melbourne Airport, VIC
11.2024 - 01.2025
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
- Monitored quality assurance metrics regularly, identifying opportunities for personal growth and development within the role.
- Tracked customer interactions using CRM software, helping the team identify trends and areas of improvement in service delivery.
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Care Representative
Bunzl Safety, Lifting and Rigging
Laverton, VIC
03.2023 - 10.2024
- Managed allocation of inbound queries from both email and telephone.
- Streamlined the process of delivering timely and accurate quotes to support the sales team.
- Facilitated customer inquiries.
- Overseeing order statuses, as well as supporting the warehouse with general duties and support with contract administration.
- Processing customer orders and efficiently responding to any queries,
- Developing and maintaining positive relationships with customers,
- Expediting back orders and maintaining and updating account details. We believe in bringing out the best in people. The other essentials we are looking for are
- Excelled in high-pressure environments.
- Demonstrated exceptional written and verbal communication abilities.
- Proficient in using various computer applications.
- Showcased ability to handle multiple assignments effectively.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
- Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
- Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
- Participated in training sessions for new hires, sharing insights on best practices in customer service excellence.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
- Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved accounting, service and delivery concerns.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Increased efficiency and team productivity by promoting operational best practices.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Created and maintained detailed database to develop promotional sales.
- Identified and resolved discrepancies and errors in customer accounts.
Loss Prevent Security Officer
Securitas, GUCCI
09.2019 - 10.2020
- Supervise customer`s activities in store for possible theft
- Ensure to complete all reports related to incident and investigation for loss prevention
- Complete audits of safety, operational and inventory control relevant procedures
- Observe with eagle eyes all associates and shoppers
- Maintain public order at assigned premises
- Conduct enforcement and protective duties to ensure guests and team members’ safety and security of property
- Respond to all emergency conditions like safety hazards, fire, threats to life or property etc
- Comply with legislation and company safety along with environmental rules and regulations.
Production Technician
Ingram Lightning Source Publishing
02.2017 - 06.2018
- Ensured that all health and safety guidelines were followed
- Assisted machine operators with finished pieces
- Made sure that products were produced on time and are of good quality
- Operated press to achieve highest print quality with minimal scrap and high productivity
- Produced high quality finished printed material in a timely and efficient manner
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
Customer Service Assistant
STAFF AUSTRALIA
Various Locations
11.2014 - 08.2016
- Guided travelers with transit schedules and connections.
- Provided quick responses to prioritize customer requirements.
- Identified issues reported by customers and provided appropriate resolutions.
- Created solutions based on findings from customer information analysis.
- Provided basic technical support for clients on wide range of company products
- Performed data entry to record call notes, suggestions and questions
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation
- Inspected designated zones to detect and mitigate safety threats.
Production Line Worker
Jana Yoghurt
07.2015 - 03.2016
- Working in a fast paced environment
- Efficiently calibrated machines to maintain productivity levels
- Kept the work area clean, neat and organized, which prevented accidents, mishaps and misplaced tools
- Assisted quality assurance by visually inspecting items and removing defect parts
- Performed hand-finishing of final products after assembling component parts for items.
Sales Consultant | Leader Newspapers
11.2011 - 06.2012
- Follow up on incoming and outgoing activities
- Assisting customers with ad quotation/ enquiries/ online products
- Worked with the sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Conferred with existing and potential customers to assess requirements and propose optimal solutions
- Maintained organised, presentable merchandise to drive continuous sales
- Improved sales by managing sales life-cycle from lead generation through contract negotiations and closings
- Maximised customer retention by resolving issues quickly
- Established new customer accounts through perseverance, dedicated cold calling and exceptional service
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Processed credit and debit card payments to complete purchasing experience
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Answered customer questions regarding merchandise and pricing.
Sales Consultant
News Advantage, Cumberland Classifieds
01.2009 - 10.2011
- Follow up on incoming and outgoing activities
- Assisting customers with ad quotation/ enquiries/ online products
- Worked with the sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Demonstrated products to show potential customers benefits and advantages and encourage purchases
- Identified prospects' needs and developed appropriate responses along with information on products and services that would be suitable
- Achieved top performance by strategically adapting to a rapidly changing, competitive environment
- Provided sales and customer service assistance to walk-in traffic
- Provided pricing information to customers regarding specific products
- Maximized customer retention by resolving issues quickly
- Scanned documents and saved in a database to keep records of essential organizational information
- Obtained scanned records and uploaded into the database
- Added documents to file records and created new records to support filing needs
- Corrected or reported any data entry error to prevent later issues such as duplication or data degradation
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
Education
CERT 2 SECURITY OPERATIONS -
LITE SECURITY
BRUNSWICK, MELBOURNESpringwood Road State High School
SpringwoodSkills
- Analytical Judgment
- Clear Verbal Communication
- Strong Focus On Accuracy
- Practical Learning Techniques
- First Aid Certification
- Valid Driver’s License
- Operational Equipment Management
- Proactive Self-Starter
- Effective Decision Processes
- Trustworthiness in Professional Settings
- Customer Engagement
- Analytical Report Writing
- Effective Listening Skills
- Effective Solutions Development
- Supportive Interaction
- Access Control Administration
- Customer Service Administration
- Complaint resolution
- Price quotes
- Customer retention
- Customer order management
- Account management
- De-escalation techniques
- Process optimization
- Report generation
- Clerical support
- Building rapport
- Administrative support
- Software CRM system proficiency
- Data collection
- Document control
- Appointment scheduling
- Order fulfillment
- Quality control
- Coordination
- Payment processing
- Customer RMA management
Name & contact
Additional Information
Jesse Kerger, Coles Head Office Manager, 800 Toorak Rd, Hawthorn East
MOBILE: 0413 287 755
Jordan Crawford, Securitas Branch Manager, 79 Chiefly St, Preston
MOBILE: 0408 770 606
Ian Clayton, Clayton & Shuttleworth, Level 1 Suite 7/17 Burgundy St, Heidelberg
PHONE: 03 9662 9199
Personal Information
Accomplishments
Nominated twice for team work and received recognition awards
Timeline
Customer Service Specialist
AFS Logistics
11.2024 - 01.2025
Customer Care Representative
Bunzl Safety, Lifting and Rigging
03.2023 - 10.2024
Loss Prevent Security Officer
Securitas, GUCCI
09.2019 - 10.2020
Production Technician
Ingram Lightning Source Publishing
02.2017 - 06.2018
Production Line Worker
Jana Yoghurt
07.2015 - 03.2016
Customer Service Assistant
STAFF AUSTRALIA
11.2014 - 08.2016
Sales Consultant | Leader Newspapers
11.2011 - 06.2012
Sales Consultant
News Advantage, Cumberland Classifieds
01.2009 - 10.2011
CERT 2 SECURITY OPERATIONS -
LITE SECURITY
Springwood Road State High School