Angie Chapman
Pearces Creek
Summary
Adept at complex problem-solving and fostering positive customer engagement, I significantly enhanced operational efficiency at Masters Home Improvement. My expertise in stock management and ability to drive sales through effective upselling strategies contributed to a notable improvement in customer satisfaction and store performance. I have soent many years fostering giod relatiinshios with Builders and the Community in which we live, which has been a key factor in gaining good sales.
Overview
2017
2017
years of professional experience
Work History
Trade Sales Assistant Manager
Brims Builders Hardware
Point of sale
Developed comprehensive quotations.
Prepared detailed quotes for roofing, gutter, and flashing projects.
Offered specialized recommendations for optimal painting solutions.
Offered targeted advice to enhance maintenance of decking with oil.
Handled procurement of store merchandise.
Managed fulfillment of custom requests.
Researching and resourcing soecual products for customers/builders
Managed supplier relationships and communication effectively.
Stocktake
Strategically arranged merchandise to optimize customer engagement.
Trade Sales Specialist
Masters Home Improvement
06.2011 - 08.2016
Ensured smooth functioning of retail transactions through effective POS management.
Store orders
Ensured timely fulfillment of unique orders.
Quotes
Coordinated staff schedules effectively.
Trained staff to enhance operational efficiency.
Merchandising
Provided specific guidance on trade and products.
Stocktake
Ute and trailer hire
Education
Certificate III - Drug & Alcohol And Mental Health
TAFE NSW
NSW01.2012
Skills
- Complex Problem-solving
- Stock management
- Point of sale operation
- Opening and closing procedures
- Team collaboration
- Task prioritization
- Customer relationship management
- Upselling strategies
- Friendly and helpful
- Reliable and responsible
- Team cooperation
- Attention to detail
- Positive customer engagement
- Excellent written and verbal communication
- Product knowledge
- Goal driven
- Inventory and stocking
- Meeting sales goals
- Engaging with diverse customers
- Store opening and closing
- Multitasking
- Sales and promotions
- Documentation and reporting
- Active listening
References
Charlie Emery Store Manager
Brims Builders Hardware
Mobile: 0413 971 829
Timeline
Trade Sales Specialist
Masters Home Improvement
06.2011 - 08.2016
Trade Sales Assistant Manager
Brims Builders Hardware
Certificate III - Drug & Alcohol And Mental Health
TAFE NSW
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