Angie Corrin
Kings Beach,Australia
Summary
Empathetic, solutions-focused Change and Service Delivery Analyst with over 24 years in IT across enterprise, education, and government sectors. Known for bridging the gap between technical detail and human experience, I bring deep expertise in change management, service delivery, and stakeholder engagement across large-scale programs. Whether supporting ERP rollouts, improving governance processes, or translating IT concepts into business-friendly language, I thrive in environments that value clarity, collaboration, and continuous improvement. Described as a “technical interpreter,” I offer a unique blend of people-savvy insight and practical service delivery acumen — especially valuable in transformation contexts. Currently seeking a permanent role in Organisational Change Management (OCM) within a large FMCG ERP transformation, where I can bring structure, empathy, and strong stakeholder engagement to complex change journeys.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Change, CAB and Incident Analyst
The Lottery Corporation
04.2024 - Current
- Manage and coordinate Change Advisory Boards (CAB) and incident response processes, ensuring smooth and compliant service delivery.
- Partner with technical and non-technical stakeholders to streamline change processes.
- Champion continuous improvement by identifying service enhancements and reporting insights.
Technical Change Analyst
Tabcorp
10.2020 - 04.2024
- Owned the end-to-end ITIL Change Management lifecycle, balancing agility with risk control.
- Aligned technology changes with business and regulatory requirements.
- Worked cross-functionally with IT, Ops, and Business teams to embed process improvements.
Application & Helpdesk Officer
St Francis Xavier College
12.2019 - 10.2020
- Delivered responsive frontline support for education systems and technology.
- Provided training, documentation, and support for school-wide applications.
Application Support Analyst / Helpdesk / Testing & Training
Toll Group
04.2009 - 07.2019
- Supported key enterprise applications (ERP, MDM, warehousing), delivering frontline resolution and system insights.
- Created training resources and conducted testing for system updates and rollouts.
- Facilitated mobility support across handheld devices and messaging platforms.
Teacher / Teacher’s Aide
TAFE NSW
06.2001 - 12.2008
- Delivered face-to-face instruction and supported students with diverse learning needs.
- Developed assessments and maintained inclusive learning environments.
Support, Documentation & Training Manager
Janison
04.2001 - 12.2008
- Company Overview: (eLearning Provider)
- Created the company’s first documentation suite, later transitioning it online.
- Led the helpdesk and coordinated client training across internal/external stakeholders.
- Supported clients in implementing web-based educational solutions.
Education
Diploma - Family and Community Services
Homesglen
01.2018
Diploma - Management
GippsTAFE
01.2010
Diploma - IT (PC & Network Support)
TAFE
01.2001
Skills
- Organisational Change Management (OCM)
- ITIL Change, Incident & CAB Management
- Stakeholder Engagement & Communication
- Continuous Improvement & Service Delivery
- Application Support & Testing (ERP, MDM, Unibis, HP SM)
- Training Development & Facilitation
- Governance & Risk Awareness
- Cross-Functional Collaboration
Certification
- Business Analysis in Practice
- ITIL Foundation (v3)
Timeline
Change, CAB and Incident Analyst
The Lottery Corporation
04.2024 - Current
Technical Change Analyst
Tabcorp
10.2020 - 04.2024
Application & Helpdesk Officer
St Francis Xavier College
12.2019 - 10.2020
Application Support Analyst / Helpdesk / Testing & Training
Toll Group
04.2009 - 07.2019
Teacher / Teacher’s Aide
TAFE NSW
06.2001 - 12.2008
Support, Documentation & Training Manager
Janison
04.2001 - 12.2008
Diploma - Management
GippsTAFE
Diploma - IT (PC & Network Support)
TAFE
Diploma - Family and Community Services
Homesglen
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