ANGIE FONTECHA
Surfers Paradise,QLD
Summary
Highly organized and proactive professional with over eight years of experience in administration, education, and event coordination. Skilled in planning and executing impactful events, including workshops, networking events and community programs, with an ability to manage logistics, develop marketing materials, and foster strong relationships with stakeholders. Skilled in utilizing Microsoft Office and CRM platforms to record customer data.
Overview
9
9
years of professional experience
Work History
Student advisor
EMSA
07.2023 - Current
- Planned and coordinated workshops and events for students, focusing on career opportunities and migration pathways in Australia.
- Developed event materials and managed documentation using Microsoft Office and CRM platforms to ensure smooth event execution.
- Built and maintained strong relationships with internal teams and stakeholders to support event goals and enhance student outcomes.
- Responded to inquiries via phone and email while managing appointment bookings to streamline operations.
Student Support Officer
Educonnecting
02.2022 - 07.2023
- Organized and delivered workshops on career planning, study skills, and community engagement.
- Created promotional materials and utilized social media platforms to market events, increasing attendance and visibility.
- Developed and implemented individualized academic plans to support student goals and address unique needs.
Support worker
Reliant Healthcare Services
01.2020 - 02.2022
- Facilitated client-focused sessions, including dance therapy, to promote well-being and social participation.
- Provided transportation and logistical support, ensuring accessibility and safety for clients during community activities.
- Contributed to program coordination by assisting with event logistics and participant engagement.
Customer Service Manager
Solocintas SA
02.2016 - 01.2020
- Supervised and coordinated a team, ensuring alignment with organizational goals and delivering exceptional service.
- Maintained relationships with clients and resolved issues effectively, ensuring positive customer experiences.
- Managed records, logistics, and communications to streamline operations and improve service delivery.
- Developed and trained staff to enhance team productivity and collaboration.
Education
Advance diploma - business
Academic of entrepreneurs
11.2022
Diploma - business
Academic of entrepreneurs
11.2021
Bachelor degree - Dance
Distrital University of
08.2016
Skills
- Fast decision-making
- Problem-solving
- Enthusiastic
- Proactive
- Calm
- Caring
- Attention to detail
- Academic advising
- Teamwork
- Microsoft systems
- CMR experience
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Student advisor
EMSA
07.2023 - Current
Student Support Officer
Educonnecting
02.2022 - 07.2023
Support worker
Reliant Healthcare Services
01.2020 - 02.2022
Customer Service Manager
Solocintas SA
02.2016 - 01.2020
Diploma - business
Academic of entrepreneurs
Bachelor degree - Dance
Distrital University of
Advance diploma - business
Academic of entrepreneurs
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