Summary
Overview
Work History
Education
Skills
Systems
Affiliations
Accomplishments
Certification
Websites
References
Training
CAREER SUMMARY
Timeline
Generic

Angie Francis

Patterson Lakes,Australia

Summary

Dynamic HR leader with a proven track record at Giesecke+Devrient, enhancing employee engagement and transforming company culture. Skilled in strategic planning and talent acquisition, I successfully implemented innovative HR solutions, resulting in a significant boost in team performance and morale. Adept at cross-functional collaboration and policy writing, I drive impactful organisational change.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Head of People & Culture

Giesecke+Devrient
Knoxfield, Victoria
07.2021 - Current
  • Transformed company culture and boosted employee engagement scores over two years.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of co-workers to accomplish goals and address issues related to our products and services.
  • Worked with cross-functional teams to achieve goals.
  • Implemented employee referral programs and quarterly recognition awards to promote positivity.
  • Established regular communication plans, resulting in high engagement and positive feedback.
  • Trained employees on six HRIS modules, enhancing recruitment and performance management efficiency.
  • Led strategic delivery of P&C, L&D, and Talent functions aligned with business objectives.
  • Developed comprehensive People plans and policies ensuring strategic alignment and compliance.
  • Provided expertise on industrial relations, talent acquisition, and HR policies to support initiatives.

People & Culture Group Manager

William Adams (CAT)
Clayton, Victoria
04.2010 - 06.2021
  • Directed operations for P&C, Payroll, L&D, and Talent teams across Victoria and Tasmania with 18 members.
  • Executed strategic service delivery for P&C, L&D, Talent, and Payroll functions.
  • Coached P&C advisory team to enhance overall performance.
  • Provided strategic insights on P&C objectives and initiatives to Senior Management.
  • Oversaw payroll processing, ensuring compliance while leading Payroll Supervisor.
  • Managed Talent Acquisition team to achieve targeted hiring outcomes.
  • Led change management projects focused on organizational restructuring and business improvements.
  • Developed budget of approximately $700,000 for P&C operations.

Senior HR/OH&S Advisor

Energy Power Systems Australia (EPSA) – CAT
03.2007 - 04.2010
  • Developed and implemented Human Resource and Health and Safety Strategic Plan focusing on Change & Culture, Talent & Capability, Employee Engagement, and Systems & Frameworks.
  • Introduced Culture Transformation process aligned with EPSA’s strategic objectives to foster high-performance culture.
  • Enhanced employee engagement score from 72% to 76% within 12 months through updated company Values and Behaviors.
  • Created comprehensive OH&S policies and intranet system in compliance with AS4801 standards.
  • Established key leadership competencies and Key Talent Development Plan to support succession planning.
  • Reviewed common law contracts for alignment with relevant awards and legislation.
  • Managed HR and Safety functions while directly reporting to CFO, driving cultural change initiatives.
  • Ensured product support through established CAT dealer network.

Human Resources Project Coordinator (Contract Role)

Programmed Maintenance Services
11.2006 - 02.2007
  • Delivered effective HR solutions and strategies in collaboration with business unit management.
  • Assisted in implementing HR policies and procedures company-wide.
  • Facilitated communication between management and staff regarding HR initiatives.
  • Organised employee engagement activities to promote a positive workplace culture.
  • Developed and implemented Performance Development Plan Process for City West Water Contract within five months.
  • Partnered with talent team to fill critical positions and establish a candidate talent pool.
  • Executed all administrative functions throughout recruitment cycle for streamlined operations.
  • Managed preparation of training budgets for Tungston business unit effectively.
  • Provided expert advice on HR policies, procedures, and Enterprise Agreements interpretation.
  • Contributed to HR Delivery Model by supporting Talent Acquisition and advisory services.
  • Collaborated with wider HR teams to align initiatives with strategic objectives.

HR Resourcing Administrator

SIRVA (Allied Pickfords), UK
, UK
09.2005 - 06.2006
  • Company Overview: SIRVA, Inc. It is a leader in providing relocation solutions to a well-established and diverse customer base around the world. SIRVA operates in more than 40 countries, with approximately 7,800 employees and an extensive network of agents and other service providers in over 175 countries.
  • Reporting to the Human Resources Director and the Resourcing Director.
  • Responsibility to provide generalist advice to divisional and senior management, as well as the employee group.
  • Overall responsibility for the recruitment process through the UK and Europe, as well as maintaining the resourcing and HR budget.
  • HR leads in providing technical, practical expertise for the company's recruitment intranet page.
  • Providing administrative assistance by coordinating and issuing employment contracts, compiling absence statistics, and various reports for management and regional directors, coordinating and performing entry and exit interviews and questionnaires, maintaining employment tribunal files and liaising with lawyers, advising line managers about disciplinary action and decisions, liaising with the unions, and maintaining the HR internal audit process (SOX).
  • Actively participated in two major restructures: downsizing the management team by 50%, redundancies, consultations with the unions and the individuals, a selection program, and the development of the organizational structure.
  • Development and implementation of major talent acquisition campaigns to resource branches appropriately.
  • Partnering with senior business unit management and wider HR teams to deliver effective, expert, and pragmatic solutions and strategies that support the achievement of business objectives.
  • Key Achievements:
  • Successfully developed and implemented a preferred supplier list (PSL), and managed the relationships with the agencies.
  • Successfully worked with the talent team to recruit a call center in Prague.
  • Worked with the senior HR advisors to develop and implement a talent management system (TMS), and performance appraisals.
  • Successfully acted as the HR minute keeper for all union negotiations.

Marketing Administration Assistant

Burberry UK
, UK
03.2005 - 08.2005
  • Company Overview: A high fashion luxury brand with a distinctive British sensibility, strong international recognition and differentiating brand values that resonate across a multi-generational and dual-gender audience.
  • Reports to Marketing Manager

Recruitment Consultant (Contract Position)

JMA Communications, UK
, UK
09.2004 - 03.2005
  • Established as first agency focused solely on sales personnel for multi-billion pound Telecommunications industry.
  • Operated from Fleet Street in London, delivering specialised services to clients.

Accounts Payable/Receivable Officer

John Danks & Son
Braeside, VIC
04.1994 - 08.2004
  • Company Overview: The company was registered in Victoria on 25 January 1889 to continue the hardware manufacturing and supply business founded by brothers John and Samuel Danks in 1859. Occupying a prominent site in Bourke Street, Melbourne for 100 years, as well as factories in Melbourne and Sydney, the company manufactured and supplied a variety of plumbing and engineering products such as brassware, pumps, windmills and bells.
  • Reports to Accounts Receivable Supervisor

Front End Supervisor

KMART
01.1993 - 01.1998
  • Company Overview: Kmart is a chain of discount department stores that include merchandise such as home entertainment goods, photographic equipment and developing, camping and fishing goods, sporting goods, toys, kitchenware, small appliances, storage & home organisation, confectionery, stationery, books, cards & party goods, furniture, garden supplies, automotive equipment, lighting, hardware, luggage, cosmetics, clothing and footwear.
  • Reports to Human Store Manager

Human Resources Assistant

City of Greater Dandenong
Springvale, VIC
09.1993 - 03.1994
  • Oversaw operations for Melbourne's second largest retail and commercial center, hosting over 7,000 businesses.
  • Managed large shopping complexes at Dandenong and Keysborough, enhancing consumer access.
  • Promoted Dandenong Market, showcasing diverse fresh produce, seafood, and meat options.
  • Supported over 50 Asian restaurants and specialty supermarkets to enrich local cuisine offerings.
  • Facilitated engagement with residents from 151 nations, highlighting Greater Dandenong's ethnic diversity.
  • Collaborated with key industries in metal manufacturing and food processing to drive economic growth.
  • Participated in comparative analysis with similar councils within Metropolitan council grouping.

Education

Bachelor of Business - Human Resources & Industrial Relations

RMIT
City Campus
01.2003

Certificate IV - Human Resources Operations

Holmesglen TAFE
Chadstone
01.1998

Victorian Certificate of Education -

Kilbreda College
Mentone
01.1996

Skills

  • Pronto – Payroll
  • Success Factors HRIS
  • Applicant tracking system – Expr3ss
  • Payroll management systems including ADP and Meridien
  • Finance systems SAP and Cognos
  • Microsoft Office, Internet, E-Mail, Lotus Notes, Outlook
  • TANDA – Time and Attendance system
  • Coaching and mentoring
  • Strategic planning
  • Cross-functional collaboration
  • Performance management
  • Change management
  • Talent acquisition
  • Employee engagement
  • Policy writing
  • Conflict resolution

Systems

Pronto – Payroll

Success Factors HRIS

Applicant tracking system – Expr3ss

Payroll management systems including ADP and Meridien

Finance systems SAP and Cognos

Microsoft Office, Internet, E-Mail, Lotus Notes, Outlook

TANDA – Time and Attendance system

Affiliations

  • Running every morning
  • Spending time with my 2 boys, husband and cavoodle
  • Activities on the weekend involve sport with the children

Accomplishments

  • Participation in our Global Culture and You project
  • Rolling out our local Employee Recognition program increasing our employee engagement scores
  • Rolled out a leadership program to a team who had not had leadership training since joining the business

Certification

  • Bachelor of Business (Human Resources and Industrial Relations), RMIT, City Campus
  • Certificate IV in Human Resources Operations, Holmesglen TAFE, Chadstone
  • Victorian Certificate of Education, Kilbreda College, Mentone
  • Drivers Licence

2017 Simulated Work Environment (SWE) Lean

2017 Professional Coaching Program, Renee Giarrusso

2017 Custodians of Culture iHR

2016 Leadership Development Program (Essential and Advanced Leadership) ICML

2016 Managing With Insight, Chandler Macleod, Personality Profiling

References

References available upon request.

Training

  • 2017 Simulated Work Environment (SWE) Lean
  • 2017 Professional Coaching Program, Renee Giarrusso
  • 2017 Custodians of Culture iHR
  • 2016 Leadership Development Program (Essential and Advanced Leadership) ICML
  • 2016 Managing With Insight, Chandler Macleod, Personality Profiling

CAREER SUMMARY

  • 2021 – Present Giesecke+Devrient Head of People & Culture
  • 2010 – 2021 William Adams – CAT People & Culture Group Manager Senior Human Resources Advisor
  • 2007 – 2010 Energy Power Systems Australia (EPSA) - CAT Senior HR/OH&S Advisor
  • 2006 – 2007 Programmed Maintenance Services HR Projects Coordinator
  • 2005 – 2006 SIRVA – Allied Pickfords (UK)
  • 2005 – 2005 Burberry (UK)
  • 2004 – 2005 JMA Communications (UK)
  • 1994 – 2004 John Danks & Son
  • 1993 – 1994 City of Greater Dandenong
  • 1993 – 1998 KMART

Timeline

Head of People & Culture

Giesecke+Devrient
07.2021 - Current

People & Culture Group Manager

William Adams (CAT)
04.2010 - 06.2021

Senior HR/OH&S Advisor

Energy Power Systems Australia (EPSA) – CAT
03.2007 - 04.2010

Human Resources Project Coordinator (Contract Role)

Programmed Maintenance Services
11.2006 - 02.2007

HR Resourcing Administrator

SIRVA (Allied Pickfords), UK
09.2005 - 06.2006

Marketing Administration Assistant

Burberry UK
03.2005 - 08.2005

Recruitment Consultant (Contract Position)

JMA Communications, UK
09.2004 - 03.2005

Accounts Payable/Receivable Officer

John Danks & Son
04.1994 - 08.2004

Human Resources Assistant

City of Greater Dandenong
09.1993 - 03.1994

Front End Supervisor

KMART
01.1993 - 01.1998

Bachelor of Business - Human Resources & Industrial Relations

RMIT

Certificate IV - Human Resources Operations

Holmesglen TAFE

Victorian Certificate of Education -

Kilbreda College

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