Angie Kong
Glen Waverley
Summary
Experienced Business Collections Consultant with a robust background in resolving intricate cases, enhancing financial processes, and managing credit efficiently. Adept at executing complex reconciliations, conducting risk assessments, and preparing financial reports for AGL’s Commercial portfolio. Skilled in negotiating with clients to ensure prompt payments while maintaining strong business relationships.
Overview
21
21
years of professional experience
Work History
Credit Consultant – Sensis Portfolio
02.2008
Business Customers Collection
AGL Energy Limited
06.2017 - Current
- Collaborate with internal teams by providing accurate credit information for new and existing customers
- Experienced in managing CNI, SME and Multisite accounts, consistently meeting or exceeding collection targets
- Developed customized collection strategies tailored to individual customer needs and financial situations
- Conducted risk assessments and financial analyses to identify high-risk accounts and prioritize collection efforts
- Maintained accurate and detailed records of all collection activities, communications, and agreements
- Collaborated with Legal Triage team to initiate litigation on severely delinquent accounts when necessary
- Provided exceptional customer service, resolving disputes and maintaining positive client relationships
- Recognised for clearing lock-up accounts and 90+ days debt on a timely manner
- Perform Credit Risk Assessment in the absence of Credit Risk Specialist
Senior Credit Consultant – Legal Recoveries
Telstra Corporation Limited
03.2008 - 10.2016
- Performed end-to-end credit control, and accounts receivables for Managed Industrial Network portfolio
- Undertake complex analysis & reconciliations of customer’s accounts
- Point of contact for internal stakeholders’ escalation and collections issues to be attended in a timely manner
- Collate statistical information and preparing debtors month end reports
- Managed and resolving queries relating to debt, negotiate immediate or extended payment arrangements, while build a positive relationship with customers
- Liaise and work along with internal and external stakeholders to resolve any issues
- Identify Legal Liability and exercise sound judgement of when to instigate Legal Recoveries including steps and processes involved
- Prepare written communications to customer in response to and proactively investigate credit management related issues (i.e
- Breach notices, payment plans)
- Additional responsibility to support to the team – ensured invoices received from Suppliers are correct before raising payment request via MERIDIAN
- Assisted MIN (Managed Industrial Networks) team with collection activities on Aged Debt of more than $300k for 180 days plus to $120k in September 2015 to November 2015
- Taking ownership to build the report around costs charge for Legal Recoveries & track progress
Channel Logistics Operations Centre (CLOC)
04.2015 - 06.2016
- Managed and liaised with Telstra’s National dealers (Wesfarmers Group, Vita Group, Fone Zones) and Business partner’s accounts
- Allocating payments against dealer accounts daily, and receipting
- Perform monthly billing summary, collection and activity reporting following established protocols to tight deadlines
- Perform regular account reconciliations, identify and investigate payment discrepancies
- Proactively anticipate our customer needs and delivering solutions that will drive advocacy by actively engaging and introduce continuous improvement
- Point of contact for escalated issues, making sound decisions to balance dealer relationships and legal requirements
- Undertake Ad Hoc reporting on financial risk positions of existing customers account to assist with month-end closing and banking receipting for the team
- Improved process for daily banking allocations using Excel which was successfully implemented and utilised in the team
- Demonstrated leadership through my willingness to learn reporting’s to support the team in the absence of Team Manager
- Recognised for training & supporting the transition program of CLOC’s portfolio to offshore team
Legal Recoveries (Sensis Portfolio)
03.2008 - 03.2015
- Managed Yellow Pages print and digital advertising debt recovery portfolio for commercial and international businesses
- Performed end-to-end credit control including reconciliation of account, raise credit notes, taking payments over the phone
- Conduct credit risks assessment when acquiring new and existing customers
- Managed the civil debt recovery process for bad debt, issue Notices of Demand, Summons, obtaining Judgements against companies/individuals
- Accountable for individual and team collection targets along with achieving legal cost expense and recovery targets
- Providing instructions to external law firms on any disputed legal actions
- Undertake monthly reporting that illustrate the debt positions of customers for team and management
- A Subject Matter Expert in new operating system (iGen) for Billing, Finance & Legal Recoveries teams
- Take ownership in documenting workflow process and ensure delivery of accurate functions (Insolvency process and Legal Escalation Checklist)
- Work closely with Process team to identify system issues
- Coach team members function of the systems, the tools and processes used to deliver those functions
- Recognition of outstanding performance and contribution in 2011 Financial year
- Commanded for managing high volumes of legal activities & going above beyond in December 2010
- Awarded continuous to exceed monthly collection target set – April 2009 whilst testing for CWX has been running
Team Manager (Acting) – Sensis Portfolio
02.2007 - 06.2007
- Commended for ‘Going the Extra Mile’
- Highly recognised for ‘Excellent Interpersonal skills & Teamwork’
Voluntary Experience
10.2003 - 03.2004
- Support World Vision at National & State level with general administration and tasks relating to financial management, preparing and compiling data/information analysis using Excel for cost-benefit analysis on events
Education
Master of Business Administration - Management
Swinburne University of Technology
01.2001
Bachelor of Business - Marketing and Human Resources Management
Swinburne University of Technology
01.1999
Associate Diploma of Business - Marketing
Swinburne University of Technology (TAFE Division)
01.1997
Skills
- Accounts Reconciliation
- Conducting Risk Assessments
- Managing and fostering relationships
- Collaboration
- Attention to detail
- Debt performance management
Personal Development
Psychology for Credit Management, Managing difficult people, Customer service, Proficient in Microsoft Office Suite: Advance Excel, Word, PowerPoint & Outlook, Intermediate Access, Project Management & Visio, Competent Level: Flexcab, MICA Helpdesk, MICA, Maxim, One Form, Axis, Siebel, ICMS, T-Analyst, Mercury, RTMR Moby, SOLOMON & Meridian (In-house SAP)
Hobbies and Interests
- Playing the piano
- Baking
- Swimming
- Gardening
Voluntary Experience
World Vision, Support, 10/01/03, 03/31/04, Support World Vision at National & State level with general administration and tasks relating to financial management, preparing and compiling data/information analysis using Excel for cost-benefit analysis on events.
Timeline
Business Customers Collection
AGL Energy Limited
06.2017 - Current
Channel Logistics Operations Centre (CLOC)
04.2015 - 06.2016
Senior Credit Consultant – Legal Recoveries
Telstra Corporation Limited
03.2008 - 10.2016
Legal Recoveries (Sensis Portfolio)
03.2008 - 03.2015
Credit Consultant – Sensis Portfolio
02.2008
Team Manager (Acting) – Sensis Portfolio
02.2007 - 06.2007
Voluntary Experience
10.2003 - 03.2004
Bachelor of Business - Marketing and Human Resources Management
Swinburne University of Technology
Associate Diploma of Business - Marketing
Swinburne University of Technology (TAFE Division)
Master of Business Administration - Management
Swinburne University of Technology
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