Angie-May Mellor

Time Management, by caring for my 2 Children, i understand the importance of supporting the emotional, physical, social development for day to day life. Cooking, Cleaning, maintaining a pleasant home.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Managed time efficiently in order to complete all tasks within deadlines.
• Adaptable and proficient in learning new concepts quickly and efficiently.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Managing bookings, Functions, Sporting Session.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
• Trained new Customer Service Representatives on company policies, procedures, and best practices.
• General House Keeping.

• Mentored junior staff members, helping them develop their skills and advance in their careers.
• Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
• Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
• Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
• Improved department efficiency by streamlining and implementing policies and processes.
• Mentored junior officers, providing guidance and support to foster professional development and career progression.
• Established protocols for handling sensitive information, ensuring confidentiality and compliance with legal standards.
• Enhanced officer safety with introduction of new protective gear and safety protocols.
• Collected, arranged, and input information into database system.
• Gathered, organized and input information into digital database.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Observed packing operations to verify conformance to specifications.
• Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
• Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
• Reported to management operational activities and maintained current records.
• Reduced response times with effective dispatcher training and timely decisionmaking.
• Analyzed historical data to identify trends in workload volume, adjusting staffing levels accordingly during peak periods or downtimes.
• Negotiated contracts with suppliers to reduce operational costs.
• OH&S Commitee.
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• Prepared and mailed invoices to customers, processed payments, and documented account updates.
• Reviewed vendor statements regularly, identifying discrepancies early on to prevent unpaid invoices from affecting the company''s credit rating.
• Assisted in the preparation of monthly accounting reports, providing valuable insights into company finances.
• Played an active role in annual financial audits, providing all necessary documentation and support to external auditors.Stock Control.