Angie Nino
Sydney,NSW
Summary
A highly personable and accomplished customer service specialist with proven experience providing customer support addressing and resolving complex customer queries in busy environments.
Passionate about building strong customer relationships driving brand loyalty and increasing customer engagement.
Experienced in creating agendas, scheduling appointments and providing optimal customer service.
I am hard worker person, respectful, quick learner, attention to detail, enthusiastic, responsible and committed.
Overview
7
7
years of professional experience
Work History
Bartender
Captain Cook Hotel
06.2023 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Customer Service Representative
Michael's Restaurant
06.2023 - 01.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty.
Customer Service Representative
Santa Isabel Foundation
07.2021 - 04.2023
- Answering questions about a company’s products or services.
- Processing orders and transactions.
- Handling customer complaints.
- Collecting and analyzing customer feedback.
- Product inventories.
Receptionist
INEMA SA
07.2017 - 02.2021
- Promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Education
Graduate Certificate - Sales And Marketing Education
Via Education
Sydney, NSW02.2027
Postgraduate - Marketing
Universidad Libre
Bogota Colombia05.2017
Industrial Engineer - Engineering (Pre-Engineering)
Universidad Libre
Bogota Colombia09.2016
Skills
- Active listening
- Adaptability
- Effective communication
- Attention to detail
- Collaboration
- Empathy
Timeline
Bartender
Captain Cook Hotel
06.2023 - Current
Customer Service Representative
Michael's Restaurant
06.2023 - 01.2024
Customer Service Representative
Santa Isabel Foundation
07.2021 - 04.2023
Receptionist
INEMA SA
07.2017 - 02.2021
Graduate Certificate - Sales And Marketing Education
Via Education
Postgraduate - Marketing
Universidad Libre
Industrial Engineer - Engineering (Pre-Engineering)
Universidad Libre
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