Angie Quiroga

• Document business requirements through workshops and analysis.
• Conduct detailed analysis of business processes, requirements, and systems to identify
  opportunities for improvement.
• Prepare business cases according to the business processes and deployment systems.
• Facilitate workshops between the development team and business stakeholders to scope
  requirements project.

(Consulting for Ericsson)

• Conduct the diagnosis of the Quality Management System (QMS/ ISO 9001:2015).
• Lead, manage, assess and report on the project quality management processes.
• Implement an internal audit schedule based on risk assessment and accompanying
reports, including corrective action.
• Implement corrective and preventive actions to address quality issues and
non-conformities.
• Monitor the corrective and preventive actions to keep quality standards in the process.

ACHIEVEMENT: Take part in the design and implementation project to provide
consultancy on Work Health and Safety (WHS) to Small and medium-sized enterprises
(SMEs).

• Prepare business cases according to the business processes, technical requirements and
deployment systems.
• Identify and solve the issues detected on the execution with respective stakeholders.
• Prepare reports according to issues and track of improvements.
ACHIEVEMENT: Implement a methodology to assign business cases to the execution
team and obtain a 40% time reduction to do this task.

(Consulting for Ericsson)

• Document business and identify improvement requirements through workshops based on new CRM and external customer needs.
• Do flowcharts and recognise impacted stakeholders and their business processes to offer
  recommendations based on industry best practices.
• Collaborated with team to define business requirements for organizational processes, achieve customer service.
• Give support to the UAT (User Acceptance Testing) team during the execution of the CRM.

ACHIEVEMENT: Design and implement a methodology to collect information about the project and provide results to the involved processes, which got a 20% time reduction in the activity and obtained traceability of the information.

• Design and implement the Quality Management System (QMS 9001:2008) and Market, opinion and social (ISO 20252:2012).
• Document the process to Nielsen Colombia.
• Design KPI with stakeholders and asses the results according to the road map.
• Monitor and evaluate the efficiency of action plans
ACHIEVEMENT: Prioritise the company's core business to make the road map socialise with leaders to communicate it around the company and achieve the involvement of 70% of it.

• Maintain the Quality Management System (QMS 9001:2008) and Environmental Management Systems (EMS).
• Conduct internal audits to review action plans.
• Receive external audits to obtain the system recertification.