Angie Schoers
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
33
33
years of professional experience
Work History
Office Manager
AMS Accountants Pty Ltd
02.2013 - Current
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated special projects and managed schedules.
- Controlled finances to lower costs and keep business operating within budget.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Customer Service Officer
ABN AMRO Corporate Headquarters
10.2000 - 03.2008
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted call-in customers with questions and orders.
- Communicated with clients regarding account services, statements, and balances.
- Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Foreign Exchange Broker
Fulton Prebon Malaysia
01.1994 - 02.2000
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
Front Office Supervisor
Petaling Jaya Hilton
07.1992 - 06.1993
- Coached employees through day-to-day work and complex problems.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Created, prepared, and delivered reports to various departments.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Front Office Assistant
Petaling Jaya Hilton
01.1991 - 07.1992
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Reviewed and updated customer information in database for accuracy.
- Responded to inquiries from callers seeking information.
- Provided clerical support, addressing routine, and special requirements.
Education
High School Diploma -
Assunta Secondary Girls School
Petaling Jaya, Malaysia12.1990
No Degree - English
University of Cambridge
Petaling Jaya, Malaysia1988
Skills
- Contract Administration
- Office Management
- Data Entry
- Administrative Support
- Inventory Control
- Billing
- Customer Service
- Team Supervision
- Customer Relations
- Office Administration
Gardening and volunteering
In my free time, I enjoy gardening mainly with succulents.
I also volunteer at 4Paws helping out at the cattery, market stall and sausage sizzles.
Languages
English
Native or Bilingual
Dutch
Professional Working
Malay
Professional Working
Mandarin
Limited Working
Cantonese
Limited Working
Timeline
Office Manager
AMS Accountants Pty Ltd
02.2013 - Current
Customer Service Officer
ABN AMRO Corporate Headquarters
10.2000 - 03.2008
Foreign Exchange Broker
Fulton Prebon Malaysia
01.1994 - 02.2000
Front Office Supervisor
Petaling Jaya Hilton
07.1992 - 06.1993
Front Office Assistant
Petaling Jaya Hilton
01.1991 - 07.1992
High School Diploma -
Assunta Secondary Girls School
No Degree - English
University of Cambridge
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