ANGIE URREA SANCHEZ
CAROLINE SPRINGS,Australia
Summary
Dynamic administrative professional with extensive experience at Inotek Timber System Pty Ltd, excelling in document preparation and data entry. Known for exceptional organizational skills and effective communication, I consistently deliver high-quality support, enhancing team efficiency and client satisfaction. Proficient in Microsoft Office, I bring a positive attitude and strong attention to detail to every task.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Inotek Timber System Pty Ltd
Sunshine West, VIC
02.2023 - 11.2024
- Provided administrative support to various departments, assisting with document preparation and data entry.
- Entering new quotes and orders into the database system.
- Greeted visitors and provided them with assistance.
- Delivered administrative support to team members by making copies, and organizing documents.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Responded promptly to emails sent by customers regarding their queries or complaints.
Travel Agent
Carlson Wagonlit Travel
Bogota, Colombia
10.2017 - 11.2018
- Took payments via credit and debit cards and handled sensitive information with professionalism and discretion
- Provided clients with brochures, guides and maps to assist with trip preparation
- Participated in travel seminars and remained up-to-date on market trends
- Followed up with clients to notify of specials and offer assistance with future travel plans
- Helped clients purchase flight tickets, arrange car rentals and locate other forms of transportation
- Automated office operations to manage client correspondence, record tracking and data communications
Travel Agent
Gold Tour
Bogota, Colombia
03.2017 - 09.2017
- Created travel itineraries and made adjustments to meet client specifications
- Addressed client inquiries and resolved issues and complaints regarding various travel arrangements
- Researched hotels and airfare options to best meet client needs and expectations
- Responded immediately to clients' questions, issues and complaints and found effective solutions when required
- Provided clients with brochures, guides and maps to assist with trip preparation
- Mitigated financial discrepancies, accurately collecting customer fees, managing refunds and providing accurate travel documentation
Administrative Assistant
Construcciones Arquitectonicas y Livianas
Bogota, Colombia
07.2014 - 03.2017
- Composed, edited and typed complex memos and reports with job-related software
- Coordinated appointments, meetings and conferences
- Tracked and submitted employee timesheets to prepare for payroll processing
- Created spreadsheets in Microsoft Excel for record-keeping and reporting
- Sorted and distributed incoming faxes, letters and emails for office distribution
- Handled incoming calls and directed callers to appropriate department or employee
- Coordinated travel arrangements and completed expense reports for travel reimbursement
- Scheduled appointments, meetings and events for management staff
- Provided secretarial and office management support while building cooperative working relationships
Education
Diploma of Tourism And Hospitality -
Fundacion Universitaria Los Libertadores
Bogota, Colombia12.2015
Skills
- Microsoft Office Proficiency
- Effective Communication Skills
- Organizational Skills
- Trustworthy Attendance
- Administrative Support
- Positive Attitude and Energetic
- Customer service
- Data entry
- Document preparation
- Attention to detail
- Social media
- Administrative Tasks
- Active Listening
Languages
Spanish
Native/ Bilingual
Timeline
Administrative Assistant
Inotek Timber System Pty Ltd
02.2023 - 11.2024
Travel Agent
Carlson Wagonlit Travel
10.2017 - 11.2018
Travel Agent
Gold Tour
03.2017 - 09.2017
Administrative Assistant
Construcciones Arquitectonicas y Livianas
07.2014 - 03.2017
Diploma of Tourism And Hospitality -
Fundacion Universitaria Los Libertadores
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