ANGIE CATALINA GRANADA AGUIRRE
Yarraville,VIC
Summary
Experienced and adaptable professional with a strong foundation in hospitality, customer service, and operations. Over the years, I have developed a reputation for reliability, attention to detail, and exceptional service delivery across a range of roles, including housekeeping, bartending, event support, and call operations. Now seeking to bring this strong work ethic, versatility, and client-focused approach to new challenges across various industries. Eager to contribute to a dynamic team where high standards, professionalism, and teamwork are valued.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Entrepreneur
Small Business Owner
11.2024 - 05.2025
- Launched and operated a food business, overseeing menu creation, sourcing suppliers, pricing strategy, and day-to-day operations.
- Managed end-to-end logistics including stock control, vendor negotiations, and compliance with food safety regulations.
- Developed and implemented marketing efforts through social media and customer promotions to drive awareness and sales.
- Provided exceptional customer service, building rapport with patrons and ensuring a high-quality dining experience.
Call Centre Operator
TSA Group
02.2024 - 09.2024
- Handling inbound and outbound calls, resolving inquiries, and providing solutions with a focus on customer satisfaction.
- Clear, professional verbal communication, active listening, and the ability to explain complex information simply.
- Solving & Conflict Resolution – Managing complaints, diffusing difficult situations, and finding quick, effective resolutions.
- Using CRM systems to log calls, update customer records, and track service requests accurately.
Cleaner
PAM Group & Co
04.2022 - 06.2024
- Deep cleaning of residential properties to meet real estate and landlord inspection standards, ensuring full bond return.
- Thorough preparation of homes before occupancy and detailed cleaning after vacating, including kitchens, bathrooms, carpets, and walls.
- Skilled in removing stains, grease, and built-up grime, leaving surfaces spotless and sanitized.
- Ability to complete large-scale cleaning jobs within tight deadlines without compromising quality.
Bartender
Olympic Hotel
07.2023 - 02.2024
- Skilled in managing fast-paced bar environments and serving high volumes of customers efficiently during peak hours and large-scale events.
- Proficient in preparing classic and contemporary cocktails, managing beer and wine service, and maintaining beverage quality standards.
- Strong focus on creating a welcoming atmosphere, upselling products, and handling diverse clientele with professionalism.
- Experienced in cash handling, stock control, and adhering to RSA guidelines, hygiene, and safety protocols.
Crew Member / Bartender
Batman's Hill on Collins
02.2023 - 11.2023
- Delivered high-quality guest service in a fast-paced hotel environment, maintaining professionalism and hospitality to ensure memorable guest experiences.
- Prepared and served cocktails, wines, and beverages to hotel standards, applying mixology skills, product knowledge, and responsible alcohol service practices.
- Managed front-of-house operations including reservations, seating, and coordinating with kitchen and housekeeping to ensure seamless service flow.
- Handled cash, EFTPOS, and room charge transactions accurately, while promoting hotel services and events to maximize revenue.
Housekeeper
Quincy Hotel / Adina Apartment Hotel
03.2021 - 05.2022
- Performed thorough cleaning and sanitisation of guest rooms, studios, and apartments to meet hotel and health standards, including dusting, vacuuming, mopping, and surface disinfection.
- Managed laundry services such as washing, drying, ironing, and folding linens and towels, ensuring freshness and presentation for guests.
- Restocked amenities and supplies (toiletries, towels, linens, coffee/tea sets) to maintain guest satisfaction and property readiness.
- Reported maintenance and repair needs promptly to management to ensure safety, comfort, and smooth operations.
Crew Member
Guzman Y Gomez
09.2018 - 10.2021
- Assisted diverse customers by taking orders accurately, resolving issues promptly, and ensuring a welcoming dining experience.
- Worked effectively with team members to maintain smooth operations during peak hours, supporting both front-of-house and back-of-house tasks.
- Prepared menu items according to company standards, maintaining strict hygiene and safety protocols.
- Managed multiple tasks simultaneously, including order processing, cash handling, and maintaining clean workstations under high-pressure conditions.
- Operated cash register to ring up final bill and process various forms of payment.
Cleaner
Arc Cleaning Australia
02.2018 - 11.2020
- Provided thorough cleaning services for residential homes and commercial offices, maintaining hygienic and organized environments.
- Performed tasks including sweeping, mopping, vacuuming, dusting, sanitizing bathrooms and kitchens, and managing waste disposal.
- Ensured high standards of cleanliness and safety, consistently meeting client expectations and adhering to sanitation protocols.
- Managed cleaning supplies inventory, trained new staff, and adapted cleaning procedures for high-traffic commercial areas.
Crew Member
McDonald's
03.2016 - 07.2017
- Delivered exceptional customer service, ensuring a welcoming and positive dining experience.
- Worked collaboratively with team members to maintain efficient operations during high-volume periods.
- Prepared and assembled menu items following strict food safety and hygiene standards.
- Accurately handled cash transactions and ensured orders were completed correctly and promptly.
Education
High School Diploma -
Indie School
Flemington01.2018
Skills
- Customer Service Excellence
- Front of House Operations
- Reservation & POS Management
- Bartending & Beverage Service
- Drink Pairing & Menu Advising
- Bar Setup & Inventory Management
- Food Preparation & Delivery
- Hygiene & Food Safety Compliance
- Residential, Commercial & Hotel Cleaning
- Call Handling & Customer Support
- Administrative & Data Management
- Multitasking, Teamwork & Problem Solving
Certification
- Responsible Service of Alcohol (RSA) Certification
- Police Check
- HLTAID009 - Provide cardiopulmonary resuscitation
- HLTAID010 - Provide basic emergency life support
- HLTAID011 - Provide First Aid
Languages
English – Fluent
Spanish – Fluent
Timeline
Entrepreneur
Small Business Owner
11.2024 - 05.2025
Call Centre Operator
TSA Group
02.2024 - 09.2024
Bartender
Olympic Hotel
07.2023 - 02.2024
Crew Member / Bartender
Batman's Hill on Collins
02.2023 - 11.2023
Cleaner
PAM Group & Co
04.2022 - 06.2024
Housekeeper
Quincy Hotel / Adina Apartment Hotel
03.2021 - 05.2022
Crew Member
Guzman Y Gomez
09.2018 - 10.2021
Cleaner
Arc Cleaning Australia
02.2018 - 11.2020
Crew Member
McDonald's
03.2016 - 07.2017
High School Diploma -
Indie School
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