Angie Chu
Castle Cove,NSW
Summary
Experienced beauty professional prepared for leadership in dynamic environment. Skilled in team collaboration, product management, and customer service. Strong focus on achieving results and adapting to changing needs. Known for reliability, creativity, and effective communication.
Knowledgeable with robust background as Beauty Salon Owner, specializing in client satisfaction and salon management. Proven ability to enhance service offerings and optimize operations for better client experiences. Demonstrated leadership in team building and effective communication.
Overview
26
26
years of professional experience
Work History
Beauty Manager
Aona Skin Clinic Pty Ltd
06.2023 - Current
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Managed a shop by myself while executing excellent customer service.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
Beauty Salon Owner
ACL Beauty Pty Ltd
08.2018 - 06.2023
- Drove organizational growth by implementing innovative business strategies.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Maintained compliance with all local, state, and federal regulations governing the operation of beauty salons to ensure continued licensure and avoid potential fines or penalties.
- Increased client satisfaction by providing personalized beauty consultations and recommending suitable products and services.
Beauty Salon Owner
Angie's Beauty Pty Ltd
05.2003 - 09.2016
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Established a successful referral program, incentivizing existing clients to recommend the salon''s services to friends and family members.
- Enhanced overall salon aesthetics by overseeing regular interior updates, creating a welcoming atmosphere for clients.
Beautician
May's Beauty
06.1999 - 08.2002
- Recommended products and services based on client skin types and preferences.
- Provided facials and skin treatments tailored to individual client needs.
- Maintained a clean, hygienic work environment to ensure client safety and comfort throughout treatments.
- Enhanced client satisfaction by providing personalized beauty consultations and recommending suitable treatments.
- Built a loyal clientele through excellent communication skills and attention to detail in all beauty services provided.
Education
No Degree - Beautician
TAFE NSW
NSW01-2000
Skills
- Customer engagement
- Networking
- Sales process
- Sales strategy development
- Sales management
- Negotiation
- Skin care treatments
- Salon hygiene maintenance
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Beauty Manager
Aona Skin Clinic Pty Ltd
06.2023 - Current
Beauty Salon Owner
ACL Beauty Pty Ltd
08.2018 - 06.2023
Beauty Salon Owner
Angie's Beauty Pty Ltd
05.2003 - 09.2016
Beautician
May's Beauty
06.1999 - 08.2002
No Degree - Beautician
TAFE NSW
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