Angie Paola Yopasa
Lightsview,SA
Summary
Bilingual hospitality professional with a food and beverage service background and customer relations. Experienced in working in diverse cultural environments, ensuring outstanding guest experiences, and maintaining high service standards. Skilled in managing orders efficiently, working under pressure, and contributing to a positive team atmosphere. Passionate about delivering memorable dining experiences.
Overview
3
3
years of professional experience
Work History
Hospitality Worker
Oakberry - acai
Moseley, SA
10.2024 - Current
- Performed cashiering duties such as taking payments from customers using POS systems or manual methods.
- Took orders accurately and communicated them to the kitchen staff promptly.
- Served food and drinks to customers in a timely manner.
- Resolved customer complaints professionally while maintaining a friendly attitude towards patrons.
Commercial Cleaner
Adelaide five star cleaning services
Mawson Lakes, SA
08.2023 - Current
- Followed safety procedures when working with hazardous materials such as bleach or disinfectants.
- Managed inventory and supplies to ensure materials were available when needed.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked with cross-functional teams to achieve goals.
Banquet Waiter
Hotel Tequendama
Bogota, CO
01.2022 - 04.2022
- Responded quickly to customer complaints or special requests in a polite manner.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Provided food and beverage service to guests during events.
- Greeted and welcomed guests upon arrival to the banquet hall.
- Collected used dishes from tables after each course was completed.
Education
MBA - MBA Tourism And Hotel Leadership (specialization)
Kaplan Bussines School
Adelaide, SASkills
- Effective communication
- Customer service
- Attention to detail
- Leadership
- Cultural awareness
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Hospitality Worker
Oakberry - acai
10.2024 - Current
Commercial Cleaner
Adelaide five star cleaning services
08.2023 - Current
Banquet Waiter
Hotel Tequendama
01.2022 - 04.2022
MBA - MBA Tourism And Hotel Leadership (specialization)
Kaplan Bussines School
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