Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
References
Timeline
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Angshu Mandal

Sydney,Australia

Summary

Customer-focused professional with extensive experience in retail, hospitality, warehouse operations, and customer service across Australia. Proven ability to enhance operational efficiency and customer satisfaction. Background as an Insurance Industry analyst with expertise in data analysis and project coordination. Currently pursuing a Master of Data Science at Charles Darwin University, demonstrating commitment to professional growth and adaptability.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Part-time Team Member

Woolworths Group
Sydney, Australia
08.2024 - Current
  • Boosted trolley collection efficiency by 30%, improving safety and cleanliness for 5000+ daily customers.
  • Met team KPIs consistently through strong collaboration and dependability.

Sales Team Member

Constant Clothings
Sydney, NSW
07.2024 - 04.2025
  • Exceeded sales and budget goals by 110% via effective customer interaction and stock control.
  • Responded to customer inquiries in a timely manner via phone, email, and social media channels.
  • Maintained accurate records of all sales activities, including cold calls, presentations, and closed deals.

Warehouse Storeperson (Christmas Casual)

David Jones
09.2024 - 03.2025
  • Processed over 40,000 items weekly during peak season with 98% stock accuracy.
  • Worked in a diverse, fast-paced team of 50+ colleagues, consistently hitting processing targets.

Housekeeping Staff

Airbnb (Multiple Hosts)
02.2024 - 06.2024
  • Raised hygiene and cleanliness ratings by 30%, boosting guest satisfaction.
  • Improved task efficiency by streamlining cleaning and laundry workflows.

Client Relationship Analyst

MetLife Insurance, Bangladesh
, Bangladesh
08.2022 - 01.2024
  • Spearheaded development of 'MyLife' app for 2,000+ agents from ideation to launch.
  • Conducted data analysis and visualizations (Excel, Power BI) and managed Agile workflows using Azure DevOps.

Educational Instructor – Math & ICT

Uccash Education Care
05.2021 - 12.2023
  • Taught 30+ students subjects including Algebra, Probability, Programming & Web Design.
  • Used student performance data to tailor instruction and improve learning outcomes.

Executive Director (Event Management)

MIST Computer Club
02.2021 - 05.2022
  • Coordinated 14+ tech events including hackathons and programming contests.
  • Facilitated workshops on Machine Learning and Robotics for peers.

Education

Master of Data Science -

Charles Darwin University
Sydney
02.2026

B.Sc. - Computer Science & Engineering

Military Institute of Science and Technology (MIST)
Dhaka
01.2022

Skills

  • Customer service and sales
  • Inventory and stock management
  • Problem solving and sales support
  • Project management and team collaboration
  • Multitasking in fast-paced environments
  • Microsoft Office, Excel and Power BI
  • Agile and Scrum methodologies
  • Data analysis and Data visualisation

Certification

  • National Employment Police Check
  • Responsible Service of Alcohol (RSA) – NSW, SA, WA, QLD, TAS, ACT, NT
  • NSW Volunteer and Employee WWC Check

Languages

English
Full Professional
Bengali
Native/ Bilingual
Hindi
Professional

Affiliations

  • Hiking
  • Table tennis
  • International Student Support

References

References available upon request.

Timeline

Warehouse Storeperson (Christmas Casual)

David Jones
09.2024 - 03.2025

Part-time Team Member

Woolworths Group
08.2024 - Current

Sales Team Member

Constant Clothings
07.2024 - 04.2025

Housekeeping Staff

Airbnb (Multiple Hosts)
02.2024 - 06.2024

Client Relationship Analyst

MetLife Insurance, Bangladesh
08.2022 - 01.2024

Educational Instructor – Math & ICT

Uccash Education Care
05.2021 - 12.2023

Executive Director (Event Management)

MIST Computer Club
02.2021 - 05.2022

Master of Data Science -

Charles Darwin University

B.Sc. - Computer Science & Engineering

Military Institute of Science and Technology (MIST)

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Angshu Mandal