
§ Compile and deliver monthly Human Resources and workforce reports for Corporate Executive meetings, supporting organisational oversight and evidence-based decision-making.
§ Design, develop and maintain Power BI dashboards to present HR metrics including headcount, FTE, leave liability, recruitment, diversity and workforce trends.
§ Extract, cleanse, validate and combine data from HR and payroll systems to ensure accuracy, consistency and auditability of reporting outputs.
§ Respond to ad hoc data requests from internal and external stakeholders, including the Public Sector Commission and Australian Bureau of Statistics, within required timeframes.
§ Apply data governance and quality practices to ensure reporting aligns with agreed definitions, standards and external reporting requirements.
§ Provide clear analysis and commentary to support executive understanding of workforce and organisational performance.
§ Act as System Administrator for the Main Roads Incident Reporting System (EQSafe / INX InControl), managing user access, system configuration and governance controls.
§ Respond to user queries and provide practical end-user support for EQSafe and the EPM Database used for project management reporting.
§ Audit systems and user access to support data integrity, security and compliance with reporting requirements.
§ Support system enhancements by participating in user acceptance testing and operational readiness activities during system upgrades.
§ Develop and maintain Power BI dashboards and reports linked to EQSafe and EPM data to support project reporting, compliance monitoring and management oversight.
§ Facilitate training for project managers across the state in the use of EPM systems, improving consistency, data quality and reporting compliance.
§ Worked collaboratively with schools, families and government and non‑government agencies to analyse attendance data and develop targeted intervention strategies.
§ Developed and maintained accurate case plans, activity records and statutory documentation in accordance with legislative and departmental requirements.
§ Provided high‑level administrative and reporting support to senior management.
§ Applied strong time management skills to manage complex caseloads and competing priorities.
§ Administered Crown Leases and licences, ensuring compliance with legislative and policy requirements.
§ Investigated, assessed and prepared recommendations for senior management, stakeholders and Ministers.
§ Maintained and updated enterprise systems including EIMS, ILIS and TRIM to support accurate reporting and records management.
§ Coordinated administrative processes supporting development applications under the Planning Act.
§ Maintained system records and provided training to staff on administrative systems including ILIS and TRIM.
§ Assisted with registering clients and maintaining accurate client records
§ Managed front desk enquiries and directed patients appropriately
§ Supported clinical staff with basic administrative tasks
§ Maintained confidentiality and handled sensitive information appropriately
§ Assisted with basic research and reporting activities
§ Supported business development activities, including initial client contact
§ Prepared and updated simple reports using spreadsheets
§ Prepared and managed sample group quotas for call centre research activities
§ Received, cleaned and validated research data collected by call centre teams
§ Managed large datasets in Excel to support customer and market research projects
§ Built and maintained complex Excel spreadsheets using formulas, including VLOOKUP, HLOOKUP and absolute cell references, to analyse and organise data
§ Developed pivot tables to summarise and analyse research results
§ Prepared data outputs and charts for inclusion in PowerPoint presentations
§ Coordinated daily workloads for analysts and managed task allocation
§ Collected, reviewed and consolidated analyst outputs for reporting
§ Managed incoming media sources, including newspapers and magazines, for analysis
§ Provided administrative and operational support to ensure timely delivery of analysis
§ Analysed media coverage for client mentions across print media
§ Categorised media sentiment as positive, neutral or negative
§ Prepared analysis summaries for inclusion in client reports
§ Ensured accuracy and consistency of media analysis outputs