Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

ANGUS HENDRY

Summary

Professional with solid foundation in banking, prepared to deliver exceptional service and financial guidance. Proven ability to collaborate effectively within teams and adapt to changing needs while consistently achieving results. Skilled in financial analysis, customer relationship management, and regulatory compliance. Reliable, flexible, and driven to exceed expectations in every task.

Overview

4
4
years of professional experience

Work History

Customer Advisor

NAB
08.2024 - Current
  • Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality.
  • Collaborated with team members to drive overall sales goals, contributing to a positive work environment.
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Boosted customer satisfaction by addressing and resolving issues promptly and professionally.
  • Provided exceptional customer service by understanding client needs and offering tailored solutions.
  • Enhanced sales performance through building rapport with customers, identifying needs, and presenting suitable product options.
  • Participated in ongoing training initiatives to stay informed of industry trends and best practices for sales success.
  • Contacted potential customers to capitalize on sales opportunities.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanour.

Coaching

Hockey Victoria
07.2022 - Current
  • Created and implemented coaching and training plans for score development and to enhance performance.
  • Demonstrated high level of respect for opponents, officials and facilities.
  • Conferred with assistant coaches to determine weaknesses in current team roster and develop recruitment plans.
  • Developed and implemented training drills to improve team cohesiveness and performance.
  • Promoted good sportsmanship with competing teams on- and off-field.
  • Built positive and productive relationships with parents of student athletes.
  • Implemented exercise programs and training strategies to bolster individual and team performance.

Casual Team Member

Ladelle
08.2021 - Current
  • Assisted in lifting, sorting and moving freight to appropriate stockroom, floor or aisle area.
  • Followed store planograms to properly stock shelves.
  • Lent physical support to customers seeking to locate or transport specific items.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Developed strong cooperative relationships with coworkers and managers.
  • Learned all required tasks quickly to maximize performance.
  • Maintained productive, efficient approach to all tasks.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Contributed to team success by completing jobs quickly and accurately.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Created appealing displays for routine arrangements and special promotions.
  • Took on additional job duties during unexpected backlog, resulting in meeting project target date.
  • Lifted, stacked and transported boxes using hard cart and forklift.

Sales Representative

HYPA
08.2023 - 07.2024
  • Proven track record of exceeding sales targets consistently.
  • Exceptional communication skills and interpersonal skills.
  • Strong negotiation abilities.
  • Results-driven with a focus on delivering exceptional customer service.
  • Effective problem solving skills in resolving customer issues.
  • Collaborative team player with a drive for individual success.

Education

Double Degree - Business And Design

Swinburne University
Hawthorn, VIC
01.2026

High School Diploma - undefined

Carey Baptist Grammar School
Melbourne, VIC
11.2021

Skills

  • Computer Literacy
  • Concept Studies
  • Scope of Work Development
  • Financial services
  • Customer service
  • Problem-solving
  • Critical thinking
  • Cash handling
  • Relationship building and management

Accomplishments

  • Elite athlete
  • 2022 Aus development squad
  • 9+ years in Victorian hockey teams
  • Completed VCE at Carey Baptist Grammar School

Timeline

Customer Advisor

NAB
08.2024 - Current

Sales Representative

HYPA
08.2023 - 07.2024

Coaching

Hockey Victoria
07.2022 - Current

Casual Team Member

Ladelle
08.2021 - Current

High School Diploma - undefined

Carey Baptist Grammar School

Double Degree - Business And Design

Swinburne University

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ANGUS HENDRY