Angus Hosking
Zetland,NSW
Summary
Professional with extensive experience in customer service and financial transactions, prepared for this role. Proven capability in assessing item value, negotiating deals, and managing inventory. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in communication, conflict resolution, and maintaining high standards in all interactions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pawn Broker
Megacash
06.2018 - 08.2024
- Delivered customer service with empathy and respect, assisting individuals in sensitive financial situations.
- Negotiated solutions and resolved disputes to ensure fair and satisfactory outcomes.
- Built trust with diverse customers through clear communication and professional service.
- Maintained accurate records while safeguarding customer confidentiality.
Groceries Team Member
Coles Nepean
11.2015 - 07.2018
- Provided efficient, friendly service while assisting customers with purchases and enquiries.
- Worked collaboratively in a fast-paced environment to meet store and customer needs.
- Supported elderly and vulnerable customers with patience and care.
Retail Team Member
Aldi Australia
11.2017 - 02.2018
- Handled transactions and customer enquiries while maintaining speed and accuracy.
- Delivered excellent service in a high-pressure retail environment.
Education
Bachelor of Psychology -
Macquarie University
Skills
- Customer service excellence & relationship building
- Strong verbal communication & active listening
- Conflict resolution & complaint handling
- Problem-solving & adaptability under pressure
- Team collaboration and reliability
- Time management & attention to detail
- Confidentiality and professionalism
- Cultural awareness and inclusivity
Certification
- Working With Children Check (WWCC)
- First Aid & CPR Certified
Timeline
Pawn Broker
Megacash
06.2018 - 08.2024
Retail Team Member
Aldi Australia
11.2017 - 02.2018
Groceries Team Member
Coles Nepean
11.2015 - 07.2018
Bachelor of Psychology -
Macquarie University
Additional Information
- Strong interest in customer engagement, community support, and wellbeing.
- Available for shift work, weekends, and flexible hours.