Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angus Katen

Student
Northmead

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated across roles at The Winston Hotel and McDonald's Westfield Parramatta. Skilled in efficient organization and problem-solving, as well as excelling in multitasking to improve performance. Cultivated strong customer relationships, achieving significant service quality improvements without sacrificing speed or efficiency.

Overview

6
6
years of professional experience

Work History

Wait Staff Member

The Winston Hotel
07.2022 - Current
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Cultivated warm relationships with regular customers.

Retail Worker

Bottlemart, The Winston Hotel
07.2022 - Current
  • Helped customers complete purchases, locate items, and join reward programs.
  • Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.

Fast Food Worker

McDonald's
04.2018 - 09.2022
  • Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Trained newly hired employees on routine tasks and customer service.
  • Expedited food preparation tasks such as chopping vegetables, grilling meats, and assembling sandwiches to meet high demand while maintaining quality standards.

Education

Bachelor of Psychology (Honours) -

Macquarie University
Macquarie Park
04.2001 -

Higher School Certificate -

Muirfield Highschool
North Rocks, NSW
04.2001 -

Skills

    Handling Complaints

    Strong multitasking

    Efficient organization

    Performance Improvement

    Problem-Solving

Timeline

Wait Staff Member

The Winston Hotel
07.2022 - Current

Retail Worker

Bottlemart, The Winston Hotel
07.2022 - Current

Fast Food Worker

McDonald's
04.2018 - 09.2022

Bachelor of Psychology (Honours) -

Macquarie University
04.2001 -

Higher School Certificate -

Muirfield Highschool
04.2001 -

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