Angus Helyar
Arundel
Summary
Upbeat and guest-focused, thriving in fast-paced environments. Possess excellent knowledge of SOP's and impecable communication skills. Committed to ensuring Guest comfort and safety while enhancing overall Virgin Australia experience. Ability to collaborate effectively with team members from all areas of the operation, with Virgin Australia's core values at the forefront of everything I do.
Overview
7
7
years of professional experience
Work History
Cabin Crew
Virgin Australia
07.2023 - Current
- Managed challenging situations calmly and professionally, such as handling unruly passengers and crew conflict whilst maintaining impeccable leadership and the integrity of the aircraft.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Enhanced guest experience by providing exceptional in-flight service and addressing passenger concerns promptly.
- collaborated effectively with other stakeholders such as ground an flight crew to ensure a safe on time departure.
Guest Services
Virgin Australia
03.2022 - 06.2023
- Assisted in the training and development of new ground crew, sharing knowledge and and ensuring adherence to Virgin Australia SOP's.
- Supported team''s efforts in meeting Virgin Australia's on time performance and guest experience metrics by consistently adhering to established SOP's for ground operations.
- Provided exceptional customer service to all guests during check-in, boarding and disembarkation to ensure a positive airport experience.
Team Member
Coles Supermarket
09.2021 - 03.2022
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Temporally led teams when operationally required to ensure consistency and leadership within the operation.
Team Member
McDonalds Australia
05.2018 - 09.2021
- Kept work areas clean, organized, and safe to promote efficiency and food safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Education
Bachelor of Aviation Management - Aviation Management
Griffith University
QLD08-2027
Diploma - Human Resources Management
Synergy Central
Gold Coast, QLD09-2021
Certificate III in Retail - Retail Management
McDonalds Australia
Gold Coast, QLD04-2021
Skills
- Guest Assistance
- Reliability and punctuality
- Assertiveness
- Leadership
- Collaboration
- Delegation and supervision
- Decision-making
Timeline
Cabin Crew
Virgin Australia
07.2023 - Current
Guest Services
Virgin Australia
03.2022 - 06.2023
Team Member
Coles Supermarket
09.2021 - 03.2022
Team Member
McDonalds Australia
05.2018 - 09.2021
Bachelor of Aviation Management - Aviation Management
Griffith University
Diploma - Human Resources Management
Synergy Central
Certificate III in Retail - Retail Management
McDonalds Australia
Similar Profiles
Coco FraserCoco Fraser
Flight Attendant at Virgin AustraliaFlight Attendant at Virgin Australia
Denica ChahineDenica Chahine
Guest Services Agent at Virgin AustraliaGuest Services Agent at Virgin Australia
Chloe ForbyChloe Forby
Cabin Crew Member at Virgin AustraliaCabin Crew Member at Virgin Australia