Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
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Angus McKay

Norah Head

Summary

Knowledgeable Worker with solid background in providing compassionate care and support to individuals with disabilities. Successfully implemented personalized care plans and facilitated daily living activities to enhance clients' quality of life. Demonstrated excellent communication and problem-solving skills to effectively address clients' needs.


Solid team player with a positive attitude and enthusiastic to take on new challenges. Motivated to maintain customer / staff satisfaction and to encourage care and support. Reliable in physical demanding roles.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Disability Support Worker

Ability Options
09.2023 - Current
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Drove clients safely to social activities and appointments.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Kept detailed daily logs with care actions, patient behaviors, and incidents.
  • Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Provided emotional support to clients during challenging times, fostering resilience and coping skills.

Liquor Clerk

Liquorland
03.2023 - 02.2024
  • Greeted customers to determine wants or needs.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Reviewed driver's licenses and other forms of ID to ensure proof-of-age, refusing sales to anyone under 18.
  • Accountability and Awareness for personal safety.

Duty Manager

Coles
03.2021 - 02.2024
  • Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
  • Responded to employee concerns or complaints.
  • Provided ongoing training to address staff needs.
  • Supervise and Lead a large team.
  • Created positive work environment.
  • Unload trucks and use mechanic equipment ( forklifts and electric pallet jacks )
  • Manual Handling ( Unpacking pallets / cages and filling shelves )
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Trained employees in essential job functions.
  • Managed approximately 50 incoming calls, emails and faxes per day from customers.

Night Shift Filler

Woolworths
04.2019 - 03.2021
  • Packed and unpacked items, checking breakables before stocking on shelves.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Demonstrated great teamwork skills with staff members.
  • Engaged positively with each customer, providing professional and polite support and service needs.

Education

Newcastle High School
Hamilton, NSW

Skills

  • Compassionate support
  • Regulatory Compliance and Reporting
  • Collaborative teamwork and Creative Thinking
  • Relationship Building and Goal Setting
  • Time Management and Multitasking
  • Flexible Schedule
  • Microsoft Office
  • Housekeeping and Infection Control
  • Meal Preparation and Feeding Support
  • Personal care and Manual Handling
  • Daily living assistance
  • Medication Management / Assistance
  • First Aid and CPR Certified
  • Safe work Practice and WHS Compliance
  • Knowledge of NDIS Code of Conduct
  • Hoist and Mobility Equipment Operation

Certification

  • Full Drivers License
  • Insured and Registered Vehicle
  • First Aid Certificate
  • Covid-19 Vaccine Certificate
  • Police Check
  • Working with Children's Check
  • NDIS Worker Screening Check
  • Manual Handling Trained
  • Infection Control Trained


Additional Information

David Jeskie

Practice Manager

Ability Options

0423398008

dave.jeskie@abilityoptions.org.au

Aaron Martin

Co Worker

Ability Options

0405690500

aaron.martin@abilityoptions.org.au

Timeline

Disability Support Worker

Ability Options
09.2023 - Current

Liquor Clerk

Liquorland
03.2023 - 02.2024

Duty Manager

Coles
03.2021 - 02.2024

Night Shift Filler

Woolworths
04.2019 - 03.2021

Newcastle High School

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Angus McKay