Angus McMillan
Moorabbin,VIC
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Detail-oriented team player with strong organizational skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bartender
Holey Moley
2023.10 - 2024.01
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Warehouse Picker/Packer
The Fastener Factory
2023.04 - 2023.10
- Improved order accuracy by diligently picking products according to pick lists and packing slips.
- Collaborated with inventory control team for accurate stock levels and proper storage of goods.
- Expedited customer orders, working closely with shipping department to ensure timely delivery.
- Reduced product damage, carefully inspecting items for defects before packaging and reporting any issues promptly.
- Maintained high customer satisfaction with accurately picked orders that met or exceeded expectations.
- Supported warehouse operations by participating in cross-functional teams for process improvements.
- Met productivity goals consistently by prioritizing tasks effectively and staying focused during peak hours.
- Contributed to quarterly inventory counts, ensuring data accuracy and minimizing discrepancies.
- Kept tidy and organized warehouse to comply with cleanliness standards.
- Operated pallet jacks to safely transport goods from warehouse to shipping area.
- Picked and packed order items.
- Transported merchandise pallets to move in warehouse.
- Prepared and checked outbound shipments for accuracy.
Warehouse Picker/Packer
Westend Collection
2022.04 - 2023.01
- Streamlined order processing with the effective use of barcode scanners and warehouse management software.
- Used scanners to quickly locate and track items in warehouse.
- Collaborated with team members to achieve daily pick and pack goals.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Organized warehouse shelves and racks to maximize space utilization.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Safeguarded products in storage to protect from spills and damages
- Stocked warehouse efficiently by comparing item numbers with storage locations.
Sales Associate
Renew Home Designs
2019.03 - 2019.11
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
Education
High School Diploma -
McLean High School
Mclean, Virginia, USA06.2018
Skills
- Food Preparation
- Complex Problem-Solving
- Responsible Alcohol Service
- Outgoing Personality
- Highly reliable
- Changing beer kegs
- Professional Appearance
- Clear and effective communication
- Customer Service
- Organizational ability
- Engaging personality
- Inventory
- Salesmanship
Accomplishments
A testament to my natural-born sales acumen; the Virginia State DECA competition for business and marketing students nationwide in the USA awarded me with the Best Sales Pitch overall in my junior year of high school which propelled me to the Nationals competition. It was an eye-opening experience that garnered me a lot of confidence with my sales techniques - namely trumping counters in a high - functioning sales environment
Certification
- Responsible Service of Alcohol - 2021
Song Composition, Graphic Design
Interestingly, I am an S-Class songwriter namely in the Hip-Hop and Rap genre and have composed the lyrics for many artists singles and album tracks, as well as designed the graphics on numerous projects for cover artwork alongside their releases. I have a creative instinct and talent for art in general. I am closely involved in music production in the Melbourne area
Timeline
Bartender
Holey Moley
2023.10 - 2024.01
Warehouse Picker/Packer
The Fastener Factory
2023.04 - 2023.10
Warehouse Picker/Packer
Westend Collection
2022.04 - 2023.01
Sales Associate
Renew Home Designs
2019.03 - 2019.11
High School Diploma -
McLean High School
- Responsible Service of Alcohol - 2021
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