Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Angus Perkins

Lismore Heights

Summary

Professional with strong background in hospitality and customer service, prepared for this role. Skilled in managing gaming operations, ensuring compliance with regulations, and providing top-tier guest experiences. Known for prioritizing collaboration and adapting to changing needs, always focused on achieving results. Reliable, personable, and adept at handling transactions and resolving customer inquiries with efficiency.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Bar Gaming Attendant

Laundy Hotels, Lennox Head Hotel
07.2024 - Current
  • Enhanced customer experience by providing attentive service and maintaining a welcoming atmosphere.
  • Maintained clean and organized gaming areas, contributing to a safe and enjoyable environment for patrons.
  • Streamlined communication between bar staff and security personnel to maintain a safe environment.
  • Promoted responsible gambling practices by monitoring guest behavior and intervening when necessary.
  • Ensured accurate cash handling procedures, resulting in minimized discrepancies during end-of-shift reconciliations.
  • Assisted customers with gaming machine issues, resolving problems quickly to minimize downtime.
  • Handled sensitive situations discretely, including addressing intoxicated guests or disputes among patrons.
  • Built strong relationships with regular customers, fostering loyalty and driving return visits to the establishment.
  • Reset and refilled slot machines with tickets and money.

Chipper Operator

Perkins Tree Solutions
01.2016 - Current
  • Maximized productivity with timely loading and unloading of materials from trucks or trailers.
  • Improved overall job site organization, managing inventory levels for fuel, oil, and other essential supplies.
  • Increased efficiency by ensuring proper maintenance and repair of the chipper equipment.
  • Enhanced safety measures for operators and co-workers through regular equipment checks and hazard assessments.
  • Handled tree care, grounds maintenance and general landscaping.

Bartender

Wollongbar Tavern
01.2023 - 02.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.

Barback

Bangalow Bowling Club
01.2022 - 04.2022
  • Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
  • Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
  • Restocked ice, condiments, and snacks.
  • Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
  • Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
  • Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
  • Replaced empty kegs and soda syrups.
  • Assisted in setting up and breaking down bar area for special events.

Kitchen Hand

Rails Byron Bay
05.2020 - 12.2020
  • Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.

Education

High School Diploma -

Richmond River Highschool
Lismore, NSW
10-2021

Skills

  • Patience and empathy
  • Food safety
  • Cleanliness maintenance
  • Cash handling proficiency
  • Menu memorization
  • POS system operation
  • Workplace safety awareness
  • Customer service
  • Attention to detail

Certification

  • Responsible service of alcohol Training - RSA 5/10/23 4/10/28
  • Advanced Responsible Conduct of Gambling - ARCG 8/01/25 4/10/28
  • Responsible Conduct of Gambling - RCG 14/06/24 4/10/28

Timeline

Bar Gaming Attendant

Laundy Hotels, Lennox Head Hotel
07.2024 - Current

Bartender

Wollongbar Tavern
01.2023 - 02.2024

Barback

Bangalow Bowling Club
01.2022 - 04.2022

Kitchen Hand

Rails Byron Bay
05.2020 - 12.2020

Chipper Operator

Perkins Tree Solutions
01.2016 - Current

High School Diploma -

Richmond River Highschool

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