- Health Care
- Competitive Sport
- Outdoors
- Nature
- Guitar
- Surfing
- Gym
Angus Singleton
Sunshine Coast,QLD
Summary
Dynamic professional with extensive experience at Bli Bli Water Sports Complex, excelling in crisis intervention and work coordination. Demonstrated success in enhancing safety protocols and emergency response, leading to a significant improvement in operational efficiency. Skilled in emergency and non-emergency situations, ensuring optimal guest satisfaction and safety. Adapt in team leading and decision making to ensure smooth running park operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Head First Aid Officer
Bli Bli Water Sports Complex
09.2022 - Current
- Coordinated operations with other emergency service groups.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Generated reports detailing findings and recommendations.
- In charge of proofing and signing off on other staff members reports.
- In charge of maintaining first aid kits at the complex
- Helped meet changing demands by recommending improvements to business systems or procedures.
Receptionist / Area Manager
Bli Bli Water Sports Complex
12.2021 - Current
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Maintained confidentiality of information regarding clients and company.
- Maintained great customer service to create appropriate first impression of business.
- Assisted in managing a staff upwards of 60 people, including shift adjustments, enforcing rules and procedures.
- Dealing with customer complaints.
- Assisted in organising and running events.
- Made decisions that affect how the park is run and at time left in charge of the complex.
Head Lifeguard
Bli Bli Water Sports Complex
03.2019 - Current
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Detailed safety rules and procedures regarding activities to customers and guests.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Responded to life-threatening emergencies.
- Trained and managed team of lifeguards on procedures and protocols.
Cable Operator
Bli Bli Water Sports Complex
03.2019 - Current
- Operated and maintained machinery.
- Enforced rules and safety requirements.
- Training Deck Hands on their roles.
- Performing roles and duties of Deck Hand.
Lifeguard
Bli Bli Water Sports Complex
09.2015 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Attentively monitored swimmers to identify distress.
- Monitored safety of guests in and around swimming Complex.
- Provided friendly customer service to guests and addressed concerns.
- Responded to emergency situations in a timely, efficient manner.
- Observed weather and water conditions and alerted visitors to potential dangers.
Deckhand
Bli Bli Water Sports Complex
09.2015 - Current
- Inspected and maintained deck equipment and supplies.
- Inspected and tested safety equipment and emergency response systems.
- Followed safety protocols and procedures to prevent accidents.
- Coached and instruct customers on how to knee board, wake board and water ski
Education
Bachelor of Paramedic Science - Health Care
University of The Sunshine Coast
Sunshine Coast, QLD09-2024
High School Diploma -
Pacific Lutheran College
Sunshine Coast10-2018
Skills
- Work coordination
- Working in charge of or in a team
- De-escalation techniques
- Crisis intervention
- Safety protocols
- Reporting and documentation
- Risk assessment
- Cultural awareness
- Emergency response
- 9-1-1 calls
- Emergency and non-emergency response
- Strategic planning
- Workforce management
- Staff development
Accomplishments
I have multiple academic and sporting accomplishments. During schooling i was selected to compete in math and science competitions as well as finishing in top percentiles for math and science exams. I have podiumed at the state and national level in kayaking, Surf Life Saving and wake boarding. I also have regional and district medals in cross county, swimming and athletics. Competed at the professional level for wake boarding and podiumed 3rd in my division and the 2017 World Championship.
Certification
- Bronze medallion
- First Aid
- Blue Card
- Yellow Card
Interests
Timeline
Head First Aid Officer
Bli Bli Water Sports Complex
09.2022 - Current
Receptionist / Area Manager
Bli Bli Water Sports Complex
12.2021 - Current
Head Lifeguard
Bli Bli Water Sports Complex
03.2019 - Current
Cable Operator
Bli Bli Water Sports Complex
03.2019 - Current
Lifeguard
Bli Bli Water Sports Complex
09.2015 - Current
Deckhand
Bli Bli Water Sports Complex
09.2015 - Current
- Bronze medallion
- First Aid
- Blue Card
- Yellow Card
Bachelor of Paramedic Science - Health Care
University of The Sunshine Coast
High School Diploma -
Pacific Lutheran College
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