Summary
Overview
Work History
Education
Skills
Timeline
School captain in Primary school 2019
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Angus Vella

MOE SOUTH

Summary

Dynamic and dedicated crew member with proven expertise in customer service and teamwork at McDonald's. Recognized for enhancing customer satisfaction through efficient order management and maintaining high cleanliness standards. Skilled in cash handling and problem-solving, consistently contributing to a positive dining experience and operational efficiency.


Currently in Year 12 at Lavalla in Traralgon, studying Health and human development, Media and Psychology to attend University in Melbourne to further study sports science.


On Tuesday, Thursday and Sunday, i play soccer for Newborough Yallourn United Soccer Club in the reserves team, utilizing my skill of team work and good communication.


I enjoy watching/attending NRL games (particularly Melbourne Storm), hanging out with my friends and playing soccer.

Overview

3
3
years of professional experience

Work History

Crew Member

Michaels Golden Hen
01.2023 - Current
  • Worked front counter, backstore and other areas.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Became familiar with products to answer questions and make suggestions.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Crew Member

Mitre 10
12.2024 - 07.2025
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Organized and maintained stock in all departments of the store
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Maintained a clean and safe working environment by adhering to company health and safety standards at all times in the stock room.
  • Optimized storage space usage through efficient organization and arrangement of items within the warehouse facility.

Crew Member

McDonald's
06.2022 - 01.2023
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Stocked areas of kitchen to ensure efficient cooking and production.

Education

High School Diploma -

Lavalla Catholic College
Traralgon, VIC
11-2025

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Problem-solving
  • Cash handling
  • Cleaning
  • Customer engagement
  • Taking orders
  • Basic math
  • Initiative and Self-motivation

Timeline

Crew Member

Mitre 10
12.2024 - 07.2025

Crew Member

Michaels Golden Hen
01.2023 - Current

Crew Member

McDonald's
06.2022 - 01.2023

High School Diploma -

Lavalla Catholic College

School captain in Primary school 2019

at the end of 2018, i performed an oral speech to my peers on why i should be the school captain for my final year of primary education, ultimately being chosen by majority of students and teachers to be awarded of the role.

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Angus Vella