Angus Wentworth-Foster
Redland Bay,QLD
Summary
Knowledgeable Client Solutions Director with 5 years of experience leading and inspiring teams to increase business growth and bolster profits for small to medium size enterprises. Excellent listener understands clients' needs and propose practical solutions. Impressive history of bringing in and retaining high-value clients.
Overview
12
12
years of professional experience
Work History
Client Solutions Director
Hello Digital
Brisbane, QLD
08.2018 - Current
- Used SEMrush and Ahrefs to interpret data and conduct Website analyses.
- Worked with client leadership to develop solutions specifically targeting client business and marketing goals.
- Managed, inspired and trained team of 5 Digital Specialists to get to heart of clients' business problems and discover potential solutions.
- Supported Solutions team as point-of-contact for questions and concerns and assisted with high-level projects, meetings and presentations.
- Continually maintained and improved company's reputation and positive image in markets served.
- Mentored local personnel on best practices and protocols to maximize productivity.
Member Engagement Consultant
RACQ
8 Mile Plains, Queensland
07.2015 - 08.2018
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Served customers and followed outlined steps of service.
- Exceeded goals through effective task prioritization and great work ethic.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Digital Consultant
SponsoredLinX
Brisbane, QLD
06.2010 - 06.2015
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Created detailed roadmaps of action items and project goals and generated reports to inform budgeting and planning.
- Helped customers navigate choices between services with support for questions such as terms, pricing and availability.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Exceeded sales goals, increased revenue and facilitated sales.
- Used consultative sales approach to understand and meet customer needs.
Education
High School Diploma -
John Paul College
Daisy Hill12.1996
Skills
- Product Development Consultations
- Predictive Analytics
- Attaining Quotas
- Effective Customer Communication
- Google Analytics
- Client Satisfaction
- Sales Process
- Client Needs Assessment
- Team Recruiting and Hiring
- Interpersonal Communication Skills
- Professional Development
- Acquiring Customers
- Personnel Management
Languages
French
Full Professional
Timeline
Client Solutions Director
Hello Digital
08.2018 - Current
Member Engagement Consultant
RACQ
07.2015 - 08.2018
Digital Consultant
SponsoredLinX
06.2010 - 06.2015
High School Diploma -
John Paul College
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