Hong Anh Le
Melbourne
Summary
Hello! I’m Hong Anh Le. I have a solid foundation in both front-of-house and back-of-house roles within the fast-food industry. With experience in delivering exceptional customer service, managing multiple tasks, and collaborating effectively with a diverse team, Anthony has become a versatile and adaptable professional. I am currently pursuing a Bachelor of Nursing, driven by a deep passion for healthcare and a genuine desire to make a positive impact on people’s lives. Challenges are approached with eagerness to learn and grow, always seeking opportunities to expand knowledge and skills. Experiences in the fast-paced service industry have instilled a strong work ethic, attention to detail, and a commitment to providing compassionate care.
Overview
4
4
years of professional experience
Work History
Fast Food Worker
McDonald's
04.2023 - 07.2024
- Developed a versatile skill set by managing both customer-facing and kitchen operations.
- Greeted customers with a friendly attitude, ensuring a welcoming atmosphere.
- Accurately took orders, handled special requests, and processed transactions through the Point of Sale (POS) system.
- Efficiently managed drive-through orders, maintaining speed and accuracy.
- I kept the dining area clean, organised, and fully stocked with essential items.
- Proactively addressed customer enquiries and resolved complaints to ensure a positive dining experience.
- Prepared a variety of menu items according to McDonald’s standards, ensuring consistency in taste and presentation.
- Operated kitchen equipment safely, including fryers, grills, and ovens, while adhering to food safety regulations.
- Assisted with inventory management, receiving and organising deliveries, and maintaining proper stock rotation.
- Maintain a clean, hygienic environment through regular sanitation practices.
- Collaborated closely with team members to ensure smooth operations, especially during peak hours.
KITCHEN HAND
Sushi Jiro / Westfield Doncaster
12.2021 - 04.2022
- Collection and removal of garbage, recycling, and food waste to optimise kitchen sanitation.
- Prepare ingredients, garnishes and side dishes in advance to expedite meal service.
- Operation kitchen to prepare meal items for guests.
- Sanitise kitchen surfaces and equipment to comply with food safety regulations.
- Took advantage of slow period to pre-made items such as fruits and amuse bouche dishes.
WAITER
Pho Hung
10.2020 - 11.2021
- Greeted guests, recorded orders, and coordinated well-timed delivery to reduce delays.
- Handle routine guests issues and special requests independently and escalate advanced issues to senior managers.
- Using POS system to input orders and process payments.
Education
Bachelor of Nursing -
RMIT University
Bundoora, VIC10.2027
High School Diploma -
Northcote High School
Northcote, VIC10.2023
Skills
- Customer Service and Communication: Providing friendly, efficient, and professional service to a diverse customer base Effectively communicating with customers and team members to ensure accurate order taking and fulfilment Handling customer enquiries, complaints, and feedback with patience and empathy to ensure customer satisfaction Promoting menu items and specials through effective upselling techniques
- Safety and Sanitation: strictly following food safety protocols, including proper food handling, storage, and temperature control Maintaining a clean and hygienic work environment Understanding and implementing safety procedures to prevent accidents and ensure a safe environment for customers and staff
- Time Management and Multitasking: Efficiently managing multiple tasks simultaneously in a fast-paced environment, especially during peak hours
Prioritising duties to ensure timely service and smooth operational flow
Quickly adapting to changing situations and demands while maintaining high service and quality standards - Teamwork and Collaboration: Working cohesively with a diverse team to coordinate tasks and achieve common goals Assisting team members in various roles as needed to ensure efficient service and operations Participating in team meetings and contributing to a positive and supportive work environment
- Problem-Solving and Decision Making: Identifying and resolving issues promptly, such as customer complaints, order errors, or equipment malfunctions, making quick and effective decisions to maintain service quality and operational efficiency Implementing solutions to improve processes and enhance customer experience
- Operational Efficiency: Optimising workflow processes to reduce wait times and improve service delivery Utilising equipment and resources effectively to maximise productivity Continuously seeking ways to improve speed and efficiency without compromising quality
- Adaptability and Flexibility: Adapting to various roles and responsibilities as needed Embracing new tasks, procedures, and technologies with a willingness to learn and grow Managing stress and maintaining composure in a dynamic and demanding work environment
- Attention to Detail: ensuring all aspects of service and preparation meet established standards and customer expectations
Languages
English Advanced
Full Professional
Vietnamese
Native or Bilingual
Chinese (Mandarin)
Elementary
Availability
- Monday: 16:00 to close
- Tuesday: Unavailable
- Wednesday: Unavailable
- Thursday: All day
- Friday: All day
- Saturday: All day
- Sunday: All day
Timeline
Fast Food Worker
McDonald's
04.2023 - 07.2024
KITCHEN HAND
Sushi Jiro / Westfield Doncaster
12.2021 - 04.2022
WAITER
Pho Hung
10.2020 - 11.2021
Bachelor of Nursing -
RMIT University
High School Diploma -
Northcote High School
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