Thanh Huyen Ngo
Saint Albans
Summary
- Enthusiastic and results-driven professional with a strong background in customer service and relationship building, developed through experience at Simba Group Logistics. Skilled in effective communication, problem-solving, and adapting to fast-paced environments, consistently enhancing customer satisfaction and loyalty. Proven ability to work collaboratively with teams and resolve conflicts, contributing to a positive and productive retail atmosphere. Ready to bring my expertise in customer engagement and team collaboration to a dynamic retail setting.
Overview
1
1
year of professional experience
Work History
Telemarketing Executive
Edupia Education
06.2023 - 06.2024
- Answered calls, took messages, and transferred calls to correct individuals.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Completed daily and weekly sales reporting using assigned tools.
- Asked pertinent questions to understand customer requirements.
Customer Service Representative
Simba Group Logistic
06.2023 - 08.2023
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Master Of Marketing - Marketing
Victoria University
Melbourne, VICBachelor Of International Economics - Economics
Foreign Trade University
Hanoi, Vietnam 09.2024
Skills
- Professional communication
- Follow-up skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Customer engagement
- Relationship building
Timeline
Telemarketing Executive
Edupia Education
06.2023 - 06.2024
Customer Service Representative
Simba Group Logistic
06.2023 - 08.2023
Master Of Marketing - Marketing
Victoria University
Bachelor Of International Economics - Economics
Foreign Trade University
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