Anh Tran
Relocation Officer
Sunshine,VIC
Summary
Knowledgeable and dedicated Relocation Officer with extensive experience within local government. Articulate, energetic and results-oriented with exemplary passion for developing relationships and cultivating partnerships. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proven communication skills developed through previous employment rolls. Able to work effectively autonomously as well as within a team environment.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Relocation Officer
Homes Victoria
12.2022 - Current
- Performed within leadership position, providing guidance and support to staff members.
- Collaboratively communicating and relationship building with Local Housing Offices.
- Developed strong partnerships with local community services to provide additional resources and support for relocating clients during their transition period.
- Streamlined relocation processes by implementing efficient organizational strategies, resulting in reduced stress for clients.
- Operate and work within dynamic team to deliver quality, timely and effective customer service
- Managed all aspects of client relocations, ensuring seamless transition and minimal disruption to their lives.
- Managed multiple client cases concurrently while maintaining strict attention to detail and exceptional organizational skills, resulting in successful relocations.
- Provided emotional support to clients during relocation.
- Conducted post-move follow-ups with clients to assess their satisfaction levels and gather feedback for continuous improvement efforts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Communicate professionally with other government departments and external and internal clients.
- Skilled at working independently and collaboratively in a team environment.
- Preparing internal memorandums, ministerial and correspondence.
- Assess client's needs and provide comprehensive advice.
- Managed multiple responsibilities simultaneously without compromising accuracy or attention to detail.
- Strong understanding of established policies, procedures and standards.
Tenancy and Property Officer
Department of Families, Fairness and Housing
11.2018 - 12.2022
- Maintained accurate records of all tenancy-related inquiries, ensuring compliance with departmental policy.
- Plan and prioritize work tasks to ensure outcomes are achieved.
- Managed lease agreements, ensuring adherence to the Residential Tenancies Act.
- Communicate professionally with other government departments and external and internal clients.
- Preparing internal memorandums, ministerial and correspondences.
- Liaised with various government agencies to facilitate cooperation and information sharing among departments.
- Increased accessibility within properties by collaboratively working with health professionals to assess modifications designed to accommodate individuals with disabilities, promoting an inclusive living environment.
- Established and maintained relationships with key stakeholders.
- Conducted regular inspections of properties, identifying necessary improvements and initiating corrective actions.
- Collaborated with local agencies to provide support services for residents, enhancing their quality of life.
- Use and navigation of internal system programs.
- Attending and presenting at VCAT (Victorian Civil Administrative Tribunal)
- Ability to converse and work with people with disability and mental illness, diverse capabilities and different cultural backgrounds.
- Strongly working to ensure that KPI's are met.
- Handle, follow up and negotiate rental arrears with clients.
- Maintaining accurate and complete records of documents in accordance with the legislative requirements, as well as following the department's information security and privacy policies and requirements.
YES Trainee
Department of Families, Fairness and Housing
07.2017 - 11.2018
- Provide support to the manager, - diary and email management, preparation of meeting papers.
- Handled day-to-day client questions via telephone and email, providing accurate information.
- Effectively improve office processes and maintain corporate information systems for records management and financial information.
- Strong understanding of established policies, procedures and standards.
- Maintaining accurate and complete records of documents in accordance with the legislative requirements, as well as following the department's information security and privacy policies and requirements.
- Improve skills within MS office, TRIM, CRIS and Oracle
- Use and navigation of HiiP & HiiP Repairs.
- Processing invoices on EC4P.
- Learned new materials, processes, and programs quickly.
- Improve communicate skills, - communicate professionally with other government departments and external and internal clients/tenants.
- Liaising with funded organizations to arrange meeting dates and venues.
- Attending and presenting at VCAT (Victorian Civil Administrative Tribunal).
- Strongly working to ensure that KPI's are met.
- Make appropriate referrals to internal and external support services.
Education
High School Diploma -
Marian Catholic College
Victoria, Melbourne 01.2011 - 12.2016
Skills
Client Relationship Building
Customer Service and Communication Skills
Time Management
Problem-Solving
Cultural Adaptability
Analytical and Critical Thinking
Accomplishments
- Successfully relocated a combined 75 households from Richmond High-Rise Towers under High-Rise Upgrades Project.
- Provided assistance with Right Of Return households in Prahan, Brighton, North Melbourne and Preston.
- Supported Western Melbourne Area in organizing RTA checks.
- Managing North Melbourne High-Rise Tower Redevelopment Relocations.
Languages
English
Vietnamese
References
- Cerene George, Team Manager - Tenancy and Property, (03) 9821 7433
- Jackie Monaghan, Project Leader, Homes Victoria, 0429 183 633
Timeline
Relocation Officer
Homes Victoria
12.2022 - Current
Tenancy and Property Officer
Department of Families, Fairness and Housing
11.2018 - 12.2022
YES Trainee
Department of Families, Fairness and Housing
07.2017 - 11.2018
High School Diploma -
Marian Catholic College
01.2011 - 12.2016
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