Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Anh Tran-scicluna

Macleod,VIC

Summary

Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services. Patient Job Title with first-rate client advocacy skills and extensive knowledge of community resources. Offering Number years of successful performance in social work roles. Recognized for compassionate demeanor and excellent social perceptiveness. Dedicated Job Title well-versed at liaising with clients to foster access to community resources, treatment and assistance programs. Strong background in supporting client treatment plans. Compassionate and driven with unfailing work ethic and passion for helping others.

Overview

25
25
years of professional experience

Work History

Homestay

SAS
12.2012 - Current
  • Deep Understand the difficulty of international students living aboard therefore providing great support for students .
  • Supported international students by facilitating regular communication, addressing concerns, and resolving conflicts.
  • Improved cultural competency of program participants through the organization of workshops and training sessions on diversity and inclusion.
  • Increased program retention rates by providing personalized support to at-risk students through regular check-ins and referrals to appropriate resources.

Salon Owner/Operator

ATS Design Studios
11.2018 - 12.2022
  • Owner, manager
  • Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences.
  • Increased customer retention through exceptional service and consistent follow-up communication.
  • Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
  • Implemented targeted marketing strategies that attracted new clients and increased overall revenue.

Hairdresser

Charlie Oscar Hair
11.2008 - 12.2018
  • Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
  • Boosted salon revenue by upselling hair care products and services based on individual client needs.
  • Maintained a clean and organized workstation, ensuring a comfortable and professional environment for clients.
  • Increased repeat clientele through exceptional customer service and attention to detail in hair styling techniques.

Senior Hairdresser

The Valerio Hair
11.1998 - 12.2008
  • Enhanced client satisfaction by providing personalized consultations and recommendations based on individual needs.
  • Increased salon revenue through upselling additional services and retail product sales.
  • Mentored junior stylists, improving their technical skills and customer service abilities.
  • Streamlined appointment scheduling and client communication to maximize efficiency in salon operations.

Education

Diploma - Interior Decoration/Design

NMIT
77 St Georges Rd, Preston VIC 3072
11.2012

Certificate IV - English-as-a-Second-Language Education

RMIT University
Melbourne, VIC
11.2011

Certificate III - Hairdressing

Kangan Institute
Melbourne, VIC
10.1998

Skills

  • Self-Directed
  • Analytical Thinking
  • Interpersonal Communication
  • Multitasking Abilities
  • Data Entry
  • Time Management
  • Critical Thinking
  • Google Drive
  • Teamwork and Collaboration
  • Relationship Building
  • Task Prioritization
  • Good Telephone Etiquette
  • Social Perceptiveness
  • Dependable and Responsible
  • Recordkeeping
  • Verbal Communication
  • Fluent in Language
  • Supervision and leadership

Languages

Vietnamese
Native or Bilingual
English
Professional Working

Timeline

Salon Owner/Operator

ATS Design Studios
11.2018 - 12.2022

Homestay

SAS
12.2012 - Current

Hairdresser

Charlie Oscar Hair
11.2008 - 12.2018

Senior Hairdresser

The Valerio Hair
11.1998 - 12.2008

Diploma - Interior Decoration/Design

NMIT

Certificate IV - English-as-a-Second-Language Education

RMIT University

Certificate III - Hairdressing

Kangan Institute
Anh Tran-scicluna