Summary
Overview
Work History
Education
Languages
References
Timeline
Generic

Anh Thu DAO

Sydney

Summary

Customer service professional with over 10 years of diverse experience, excelling in high-pressure situations. Recognized for strategic thinking and effective teamwork that drives results. Aiming to contribute expertise in roles that prioritize continuous learning and development.

Overview

11
11
years of professional experience

Work History

Emergency Dispatch Operator

Telstra Provider - 000
11.2024 - Current
  • Triaged emergency situations quickly and efficiently to determine the nature and priority of calls.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Maintained an average call response time of under 15 seconds, consistently exceeding department benchmarks.
  • Maintained composure under pressure while managing simultaneous incidents and coordinating multi-agency responses.

Customer Solutions Specialist

Menulog
06.2021 - 11.2024
  • Developed comprehensive process documents, improving team productivity, and reducing training time for new Customer Solutions Specialists.
  • Expertly handled customer inquiries, technical issues, complaints, and critical queries, delivering exceptional support and maintaining high satisfaction rates.
  • Coordinated with cross-functional teams to escalate complex issues, ensuring timely resolution, and maintaining service level agreements.
  • Implemented creative solutions to address customer concerns, significantly improving first-contact resolution rates and overall experience.
  • Conduct quality assessments of team output, providing feedback to team leaders to ensure adherence to company standards and compliance regulations.

Warehouse Team Leader - Retail Sector

Zookal
06.2020 - 06.2021
  • Fostered a cohesive team environment, implementing cross-training initiatives that enhanced flexibility and productivity across warehouse functions.
  • Trained and mentored incoming employees on company policies, procedures, and various systems inclusive of RF scanning and pick packing.
  • Leveraged expertise in BrightPearl, StarShipIt, and Warewolf systems to streamline warehouse processes and enhance operational efficiency.

Research Assistant

UNSW
02.2017 - 10.2020
  • Fostered interdisciplinary collaborations, facilitating knowledge exchange across departments. Coordinated with faculty and students to execute research initiatives.
  • Meticulously maintained lab equipment and machine operations. Developed comprehensive research protocols, enhancing experiment reproducibility.
  • Delivered high-quality research outcomes for PhD students, consistently meeting project deadlines. Implemented strategies to streamline research processes and boost productivity.

Beauty Assistant

Sephora
06.2018 - 06.2020
  • Delivered exceptional customer service, recommending personalized beauty solutions and driving sales growth at Sephora. Cultivated loyal clientele through product expertise.
  • Maintained meticulous inventory records, ensuring optimal stock levels. Executed precise product placement strategies, enhancing store aesthetics, and customer experience.
  • Consistently exceeded sales targets by providing tailored skincare and makeup recommendations. Implemented effective upselling techniques, increasing average transaction value.

Crew Trainer

McDonalds
09.2014 - 09.2018
  • Coordinated with kitchen and front-of-house staff to ensure smooth operations. Resolved customer concerns promptly, maintaining restaurant's reputation.
  • Uphold strict food safety standards, contributing to perfect health inspection scores. Accurately handled cash transactions, and maintained balanced registers.
  • Proposed and implemented new training techniques, enhancing crew efficiency. Adapted quickly to new menu items and promotional campaigns.

Education

Bachelor of Paramedicine -

Western Sydney University
Campbelltown, NSW
04-2026

Bachelor of Science - Biochemistry Major

University of New South Wales
Kensington, NSW
12.2023

High school certificate -

Trinity Catholic College
Auburn
11.2016

Languages

  • English
  • Vietnamese

References

References available upon request.

Timeline

Emergency Dispatch Operator

Telstra Provider - 000
11.2024 - Current

Customer Solutions Specialist

Menulog
06.2021 - 11.2024

Warehouse Team Leader - Retail Sector

Zookal
06.2020 - 06.2021

Beauty Assistant

Sephora
06.2018 - 06.2020

Research Assistant

UNSW
02.2017 - 10.2020

Crew Trainer

McDonalds
09.2014 - 09.2018

Bachelor of Paramedicine -

Western Sydney University

Bachelor of Science - Biochemistry Major

University of New South Wales

High school certificate -

Trinity Catholic College

Similar Profiles

CREATE PROFILE
Anh Thu DAO