ANH VAN TRAN
Adelaide,SA
Summary
Accomplished Customer Banking Specialist with 5 years of experience interacting with customers to increase sales and offer services. Seasoned expert at promoting products and offerings, creating new accounts and assisting customers with various requests. Motivated and results-oriented with background increasing new customer accounts and maximizing services among existing customers.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
CUSTOMER BANKING SPECAILIST
COMMONWEALTH BANK
03.2017 - 11.2023
- Opened new accounts and made changes to existing accounts.
- Investigated and resolved account issues by offering applicable options to customers.
- Supported tellers by processing transactions involving money orders, cashiers checks and payments.
- Helped customers prepare documents required to complete transactions and process requests.
- Assisting customers with Personal loans and credit card applications
- Assisted customers with banking needs and inquiries.
Sales Assistant
Calibre Mens Clothing
01.2014 - 06.2017
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Managed efficient cash register operations.
- Used in-store system to locate inventory and place special orders for customers.
Sales Assitant
Aquila Mens Shoes
03.2015 - 02.2017
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Communicated orders to vendors, scheduling carriers for pickup if needed.
- Gathered and prepared sales materials in preparation for sales meetings.
Education
Bachelor of Science - Bachelor of Environmental Science
University of South Australia
Adelaide, SA12.2015
No Degree - High School
Christian Brothers College
214 Wakefield St, Adelaide SA 500012.2011
Skills
- Customer Relationship Management
- Account Monitoring
- Transactions
- Account Updates
- Cash Handling and Management
- Data Processing
- Cross-Selling
- Fluent in both English and Vietnamese
- Loans
- Banking Product Sales
- Exceptional Customer Service
Languages
Vietnamese
Native or Bilingual
Timeline
CUSTOMER BANKING SPECAILIST
COMMONWEALTH BANK
03.2017 - 11.2023
Sales Assitant
Aquila Mens Shoes
03.2015 - 02.2017
Sales Assistant
Calibre Mens Clothing
01.2014 - 06.2017
Bachelor of Science - Bachelor of Environmental Science
University of South Australia
No Degree - High School
Christian Brothers College
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