Summary
Overview
Work History
Education
Skills
Camping, fishing, Arts and crafts.
Referee
Timeline
Generic

ANI TUAKANA

North Melbourne,VIC

Summary

SUMMARY Dedicated Customer Service Specialist providing skills to prioritize and multi-task in a fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Now looking for a suitable position with a company which offers genuine room for progression and where I can make a significant contribution. Skilled Picker Packer operating on feet for extended periods to manage large number of packages every shift. Well-organized, reliable and hardworking with solid record of exceptional productivity. Able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve warehouse operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries.

Overview

11
11
years of professional experience

Work History

EXPERIENCEMACHINE OPERATOR PACKER

Fantastik
03.2021 - 05.2021
  • Performance Management Data entry
  • Machining and production standards
  • Client engagement
  • Loading and unloading protocols
  • Research capabilities
  • Polishing work
  • Active listening
  • Quality assurance controls
  • Conflict mediation
  • DOT and safety compliance
  • Team collaboration
  • Customer support
  • Training and development
  • Goals and objectives
  • Call centre operations, Adjusted machine components, machine tensions, and machine pressure according to size and processing angle of product
  • Cleared machine jams to reset malfunctions for production line
  • Cleaned and removed damaged or otherwise inferior materials from supplies to prepare raw products for processing
  • Applied labels and transferred products to final shipping area with smooth and consistent flow focused on synchronizing operations and meeting timetables
  • Documented daily production data and submitted accurate time logs to keep management up-to-date, using Microsoft Excel
  • Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.

CUSTOMER SERVICE CONSULTANT

First State Super
04.2019 - 04.2020
  • Set up and activated customer accounts
  • Assessed customer account information to determine current issues and determine potential solutions
  • Answered endless inbound calls per day and directed to individuals or departments and third parties
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor
  • Educated customers on special pricing opportunities and company offerings
  • Use of Microsoft Excel, Mercer, Thunderhead and Zendesk
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

MACHINE OPERATOR AND PALLETIZER

Allied Mills
02.2017 - 05.2018
  • Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives
  • Documented daily production data and submitted accurate time logs to keep management up-to-date, using Microsoft Excel
  • Maintained assigned equipment and performed daily inspections to increase equipment lifetimes and cut costs
  • Set up and operated production equipment according to daily work orders and safety procedures
  • Maintained work environments safe and efficient at all times.

CUSTOMER SERVICE ASSOCIATE

Yam Daisy Cafe
03.2016 - 02.2017
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines
  • Trained new employees on procedures and policies to maximize team performance
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.

PRODUCTION MACHINE OPERATOR

New York Bias Binding
10.2010 - 12.2014
  • Operated Binding Machine equipment safely and in compliance with company policies and procedures
  • Adjusted controls or stopped machines and opened holding devices to correct problems
  • Monitored and evaluated equipment operations to identify failures or malfunctions and troubleshoot issues accordingly
  • Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste
  • Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.

Education

DIPLOMA - Mental Health Services

AGB Training
Geelong, VIC
11.2017

GED -

Porirua College, Polytechnic / Tafe, Petone.
Lower Hutt. New Zealand
10.1997

Graduate Certificate - Upholstery

Tafe Petone
Lower Hutt
10.1993

Skills

  • Conveyor Systems
  • Palletising
  • Repair Work
  • Processing Orders
  • Product Inspection
  • Machine Adjustment
  • Project Specifications
  • Cycle Speeds

Camping, fishing, Arts and crafts.

I enjoy my hobbies as this gives myself time to reflect and show gratitude to life and surroundings.

Referee

Referee provided upon request. Thank you for your time. Have a wonderful day.

Timeline

EXPERIENCEMACHINE OPERATOR PACKER

Fantastik
03.2021 - 05.2021

CUSTOMER SERVICE CONSULTANT

First State Super
04.2019 - 04.2020

MACHINE OPERATOR AND PALLETIZER

Allied Mills
02.2017 - 05.2018

CUSTOMER SERVICE ASSOCIATE

Yam Daisy Cafe
03.2016 - 02.2017

PRODUCTION MACHINE OPERATOR

New York Bias Binding
10.2010 - 12.2014

DIPLOMA - Mental Health Services

AGB Training

GED -

Porirua College, Polytechnic / Tafe, Petone.

Graduate Certificate - Upholstery

Tafe Petone

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