Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ANICCI PATTERSON

Mullumbimby,Byron Shire

Summary

I love working with people and have experience in fast paced customer service and food preparation environments as well as logistics and management roles. I'm keen to learn and would love work where I can master new skills and increase my value to my employers.


I am looking for roles that involve:


  • Front of house/ Waitressing
  • Retail
  • Bar work and positions where I can gain experience in drink mixing and alcohol services.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Dispatch Manager and Customer Relations

2DIE4 Live Foods
02.2023 - Current
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Answering emails and phone calls
  • Creating a strong rapport with customers during in person sales
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Managed large scale incoming and outgoing shipments effectively
  • Managing paper work and important documents, high attention to detail.
  • Achieved timely dispatch of orders using effective time management strategies during the picking process.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Management and Supervisory Roles Over Junior Worker

Heaps Good
01.2019 - 01.2022
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.
  • Developed strong relationships with guests, addressing complaints promptly and ensuring a positive experience.

Front of House

Sticky fingers
03.2020 - 06.2021
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Manager

Pedal Power Juice
03.2017 - 01.2021
  • Experience in extremely fast paced workplaces such as festivals and other high intensity environments
  • Doing on the spot damage control and resolving situations quickly in order to maintain productivity
  • Pack up including deep intensive cleaning of work space and equipment
  • High attention to detail and management of other staff
  • Handled cash transactions accurately, maintaining proper accounting records for the business.

Education

High School Diploma -

Shearwater Steiner School
Mullumbimby, NSW
10.2022

Skills

  • Critical Thinking
  • Customer Service skills
  • Strong work ethic
  • Honest and dependable
  • Enthusiastic to learn
  • Adaptable
  • Strong multitasking

Certification

RSA certification, NSW

Timeline

Dispatch Manager and Customer Relations

2DIE4 Live Foods
02.2023 - Current

Front of House

Sticky fingers
03.2020 - 06.2021

Management and Supervisory Roles Over Junior Worker

Heaps Good
01.2019 - 01.2022

Manager

Pedal Power Juice
03.2017 - 01.2021

High School Diploma -

Shearwater Steiner School

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