Summary
Overview
Work History
Education
Skills
Software
Additional Information
Timeline
Receptionist
Anik Koirala

Anik Koirala

Queanbeyan,NSW

Summary

Proven leader with extensive experience in operations management and team development, notably at SERCO. Excelled in staff training, enhancing team performance, and fostering client relationships, leading to significant business growth. Skilled in systems software and adept at building productive teams, achieving over 20% increase in customer. satisfaction and repeat business.

Overview

6
6
years of professional experience

Work History

Area Manager

SERCO
03.2021 - Current
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Developed and implemented strategies to improve customer service and increase sales.
  • Transformed underperforming teams into productive, profitable teams.
  • Oversaw budget planning, strategy development, community outreach for organization.
  • Supervised various locations, enforcing high-quality standards of operation.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Site Supervisor

VIVID Property Services
03.2018 - 12.2020
  • Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
  • Developed work schedules for team members to maximize shift coverage.
  • Maintained records and logs of work performed and materials and equipment used.
  • Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
  • Guided employees and contractors in task completion, offering assistance to meet tight deadlines.
  • Resolved issues among team members to keep employees on task.
  • Administered disciplinary actions to workers violating safety regulations and company policies.
  • Oversaw daily operations at site, keeping team production moving at optimal pace.

Education

Bachelor Degree - Information Technology

KENT
Sydney, NSW
11.2021

Advanced Diploma - Information Technology

Pacific College of Technology
Sydney, NSW
09.2019

Skills

  • Operations Management
  • Controlling costs
  • Relationship building and management
  • Facility Inspections
  • Recruitment and hiring
  • Employee Scheduling
  • Systems and software expertise

Software

Templa CRM

Kronos UKG

Additional Information

Working with vulnerable people (WWVP)

Timeline

Area Manager

SERCO
03.2021 - Current

Site Supervisor

VIVID Property Services
03.2018 - 12.2020

Bachelor Degree - Information Technology

KENT

Advanced Diploma - Information Technology

Pacific College of Technology
Anik Koirala