Templa CRM
Anik Koirala
Queanbeyan,NSW
Summary
Proven leader with extensive experience in operations management and team development, notably at SERCO. Excelled in staff training, enhancing team performance, and fostering client relationships, leading to significant business growth. Skilled in systems software and adept at building productive teams, achieving over 20% increase in customer. satisfaction and repeat business.
Overview
6
6
years of professional experience
Work History
Area Manager
SERCO
03.2021 - Current
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Resolved conflicts promptly to promote positive environment for customers.
- Developed and implemented strategies to improve customer service and increase sales.
- Transformed underperforming teams into productive, profitable teams.
- Oversaw budget planning, strategy development, community outreach for organization.
- Supervised various locations, enforcing high-quality standards of operation.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Site Supervisor
VIVID Property Services
03.2018 - 12.2020
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Developed work schedules for team members to maximize shift coverage.
- Maintained records and logs of work performed and materials and equipment used.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Guided employees and contractors in task completion, offering assistance to meet tight deadlines.
- Resolved issues among team members to keep employees on task.
- Administered disciplinary actions to workers violating safety regulations and company policies.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
Education
Bachelor Degree - Information Technology
KENT
Sydney, NSW11.2021
Advanced Diploma - Information Technology
Pacific College of Technology
Sydney, NSW09.2019
Skills
- Operations Management
- Controlling costs
- Relationship building and management
- Facility Inspections
- Recruitment and hiring
- Employee Scheduling
- Systems and software expertise
Software
Kronos UKG
Additional Information
Working with vulnerable people (WWVP)
Timeline
Area Manager
SERCO
03.2021 - Current
Site Supervisor
VIVID Property Services
03.2018 - 12.2020
Bachelor Degree - Information Technology
KENT
Advanced Diploma - Information Technology
Pacific College of Technology
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