Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Anika Barua

Gosnells,WA

Summary

Developed strong teamwork and customer service skills in fast-paced environment, looking to transition into new field. Skilled in effective communication and problem-solving, ensuring tasks are completed efficiently and accurately. Ready to leverage these transferable skills to make meaningful impact in new role. Track record of reliability and adaptability, ensuring consistent support and positive outcomes.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Team Member

FoodWorks
07.2024 - Current
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Enhanced customer service experience by efficiently processing purchases and returns.

SALES ASSOCIATE

Harman Sehjra Jewellery
02.2024 - 06.2024
  • Responsible for Greet customers, Answer customers questions and assist with requests, Organizing display box, Cleaning the workplace, Collaborate with coworker to achieve sales goals, Opening and Closing the shop
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.

INTERN OFFICER

Woori Bank
09.2022 - 12.2022
  • Responsible for Customer service, Online import reporting, Documentation, Data collection, Performing assigned duties.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Sorted and organized files, spreadsheets, and reports.
  • Collaborated with senior management on new initiatives to build confidence.

STOCKER

Agora Super Shop
01.2019 - 02.2021
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
  • Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
  • Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
  • Assisted customers with special requests, enhancing their shopping experience at the store.

TEAM MEMBER

BFC-Best Fried Chicken
07.2016 - 12.2018
  • Responsible for Greet customer and take orders, Maintain a quick service speed, Ensure cleanliness, Check accounts.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Generated reports detailing findings and recommendations.

Education

Masters in Business Analytics -

University of Western Australia

MBA - Finance

Premier University
12.2022

BBA - Finance

Premier University
11.2020

Skills

  • Complex Problem Solving
  • Microsoft Applications Proficiency
  • Customer service
  • Rapid Skill Acquisition
  • Customer Needs Assessment
  • Goal-oriented
  • Product Sales
  • POS System Operation

Certification

  • Work Health & Safety (White Card Holder) - Issued on 19/06/2024
  • Certificate II in Security Operations - STRIKE Training & Consulting, 02/07/2024
  • HLTAID011 Provide First Aid - STRIKE Training & Consulting, 01/07/2024
  • SITHFAB021 Provide Responsible Service of Alcohol (RSA) - STRIKE Training & Consulting, 24/06/2024
  • Competent Barista Training - Barista School Perth, 06/01/2024

Languages

Bengali
Native or Bilingual
English
Full Professional
Hindi
Elementary

Timeline

Team Member

FoodWorks
07.2024 - Current

SALES ASSOCIATE

Harman Sehjra Jewellery
02.2024 - 06.2024

INTERN OFFICER

Woori Bank
09.2022 - 12.2022

STOCKER

Agora Super Shop
01.2019 - 02.2021

TEAM MEMBER

BFC-Best Fried Chicken
07.2016 - 12.2018

MBA - Finance

Premier University

BBA - Finance

Premier University

Masters in Business Analytics -

University of Western Australia

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Anika Barua