Summary
Overview
Work History
Education
Skills
Websites
Additional Information
Accomplishments
Languages
Timeline
Generic

ANIKA BUSHRA

Charlestown

Summary

Developed exceptional interpersonal and communication skills within supportive care environment. Excel in providing personalized assistance and fostering positive, inclusive atmosphere. Seeking to transition into new field, bringing patience and dedication to enhancing quality of life for others.

Overview

8
8
years of professional experience

Work History

Senior Customer Consultant

Telstra
05.2023 - Current
  • Managed multiple accounts simultaneously while maintaining a consistently high level of attention to detail.
  • Contributed to the development of new products and services by sharing valuable customer feedback with product teams.
  • Developed strong client relationships through personalized communication and attentive service.
  • Provided comprehensive support during critical situations, fostering long-lasting trust with customers.

Store Services Supervisor

Woolworth
11.2021 - 05.2023
  • Achieved cost savings by optimizing staff scheduling based on customer traffic patterns and peak hours.
  • Fostered a positive work culture that promoted teamwork, open communication, and continuous improvement.

Office Administrator

Pacific College sydney
01.2021 - 10.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.

Personal Carer

Charlotte Seaborn
03.2018 - 07.2020
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Provided emotional support during difficult times, offering companionship and empathy to enhance mental wellbeing.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Maintained a clean, safe, and organized living environment for patients, promoting overall well-being and satisfaction.

Front Counter Customer Service Representative

7 Eleven
04.2017 - 03.2020
  • Demonstrated excellent product knowledge to assist customers in making informed decisions about their purchases.

Education

Training - First Aid

CBD College
Newcastle, NSW
11-2024

Bachelor of Science - Information Technology

Australian Institute of Higher Education
06.2022

Google IT Professional Certificate
05.2022

Skills

  • Daily living assistance
  • Problem-solving
  • Personal care
  • Housekeeping and meal preparation
  • Daily living requirements
  • Microsoft Windows operating systems, Microsoft Office 365 & Endpoint Manager
  • Building and deploying hardware
  • Technologically savvy
  • Tools customization
  • Service desk support
  • Employee coaching
  • High-energy attitude
  • Quality assurance controls
  • Project management abilities
  • Office equipment proficiency

Additional Information

  • Australian Working Rights
  • Australian Driver Licence
  • First Aid and CPR statement of Attainment
  • NSW Working With children check(WWCC)
  • Personal vehicle with comprehensive insurance.
  • Current police check
  • Wide range of availability .

Willing to apply for any additional /required

  • NDIS worker screening check
  • Trainings
  • courses/certification


Accomplishments

  • Created highly effective new program that significantly impacted efficiency and improved operations.
  • Interface Design for Supermarket: Designed interface for supermarket and devised self-checkout kiosk allowing customers to purchase items via cash/card. Advanced systems to support staff during checkout 9 (final year group project july 2021)
  • Invoice System: Programmed an invoice generating system for book store using Python.
  • MySQL Workbench: designed and implemented database using MySQLWorkbench.
  • Recognized as Employee of the 2021 for outstanding performance and team contributions and promoted to team leader.( 7 eleven san soucie october 2021)
  • Created highly effective new program that significantly impacted efficiency and and led team to achieve improved operations of student enrollments, handling social media accounts and marketing earning recognition from upper management and financial reward.(pacific college sydney, september 2021)
  • Promoted from customer service representative to assistant customer service team leader , in less than 12-months ( july 2020, woolworths green square ).

Languages

English
Native or Bilingual
Bengali
Native or Bilingual
Hindi
Native or Bilingual
Spanish
Limited Working
Arabic
Limited Working
Urdu
Full Professional

Timeline

Senior Customer Consultant

Telstra
05.2023 - Current

Store Services Supervisor

Woolworth
11.2021 - 05.2023

Office Administrator

Pacific College sydney
01.2021 - 10.2022

Personal Carer

Charlotte Seaborn
03.2018 - 07.2020

Front Counter Customer Service Representative

7 Eleven
04.2017 - 03.2020

Google IT Professional Certificate

Training - First Aid

CBD College

Bachelor of Science - Information Technology

Australian Institute of Higher Education
ANIKA BUSHRA