Anika Cox
Mount Gravatt
Summary
Strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Seeking to transition into new field where these skills can be leveraged.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Coles Group
09.2022 - Current
- Customer Service Supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes.
- Handled escalated conflicts efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved issues with empathy, always treating customers and team with kindness and respect.
- Responsible for the cleanliness of Service area at the end of night.
Education
High School Diploma -
Loganlea State High School
Loganlea, QLD11-2023
Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Empathy and patience
- Workplace safety
- Time management
- Multitasking
- Excellent communication
- Adaptability and flexibility
Timeline
Customer Service Representative
Coles Group
09.2022 - Current
High School Diploma -
Loganlea State High School
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