Anika De Silva
Collingwood,VIC
Summary
Experienced in People and client management, project management, and implementing and driving process. A Masters in Criminology. Looking to leverage my knowledge and experience into a role as an Operations/Project Manager.
Overview
10
10
years of professional experience
1
1
Certification
Work History
ADMINISTRATION OFFICER, COMMERCIAL SERVICES
The Royal Australasian College of Physicians (RACP)
01.2016
- Aiding in the procurement process – managing communications internally and externally as a part of this process
- Document and information management including record keeping, policy updates and version control, procurement contract register, invoicing, inventory records, business reports, draft agreements, procedure documents, project filing systems, data entry and integrity management
- Designing, launching, and managing travel approval and booking system for College staff and fellows
- Aiding in managing and simplifying the current overly complex policies and procedures
- Creating new systems and databases for the Commercial Services Unit
- Serving as support to commercial services team and members ranging from contract officers, commercial analysts, and procurement officers.
NATIONAL OPERATIONS MANAGER
TAKE CHARGE ASSESSMENT & THERAPY
- Current
- National Role, responsible for operations team and clinical staff & contractors - a team that has grown from 28 to 37 clinicians and 2 to 6 operations coordinators since joining
- Creating and overseeing team KPIs, training and development of direct reports
- Incident & complaint Management
- Process creation and implementation across operations and client services to increase efficiency and profit margins
- Managing the reports process - liaising with internal and external stakeholders to deliver to deadlines within the NDIS process
- Activations of new work from Business Development team to Operations team
- Working to find and tailor new CRMs and platforms to suit company needs
- Responsible for billing, financial forecasting, and resource management
- Absorbing new responsibilities, delegating tasks, and stepping up where needed in a young company that has experienced accelerated growth in a short period
- Incident Management
- Process implementation
- Excellent communication
- People Management.
OPERATIONS MANAGER
Plus Architecture
01.2020 - 01.2021
- Coordination, event management, analytical and reporting responsibility
- Establish and maintain constructive working relationships with key internal and external stakeholders
- Maintain utmost discretion when dealing with sensitive topics
- Office Management
- Manage project pipeline and staff resourcing across all deliverables and projects
- Financial forecasting & monthly invoice preparation and tracking
- Human Resources – Staff Development, Staff Training, conflict resolution, and recruitment
- Social Media Outreach
- Manage and implement internal processes.
CLIENT COORDINATOR & PROJECT MANAGER
Young Samuel Chambers (YSC) Consulting
01.2018 - 01.2020
- High volume scheduling - client appointments (including in person and via telephone/video conference)
- Personal Assistant - Extensive diary management, Schedule and coordinate meetings, and travel arrangements
- Maintain utmost discretion when dealing with sensitive topics
- Client Management – maintaining client accounts, tracking, monitoring, and reporting on all aspects of projects
- Project Management – end to end management of client deliverables, working to deadlines across multiple geographies and time zones
- Insights assistance – assisting in the data analytics on the client work
- Marketing Coordinator – Reviewed previous marketing process and implementation of new system, assisting in planning, and running client events
- Relief Office Manager – taking on the role when the office manager is on leave
- Working across multiple projects and clients at any one time
- Proof reading documents- predominantly assessment reports, client presentations and proposals, workshop materials.
ACCOUNT EXECUTIVE & PIPELINE MANAGER
BIG Review TV
07.2016 - 11.2016
ADMINISTRATION & RECEPTIONIST
Raine & Horne Bella Vista
03.2016 - 07.2016
CUSTOMER SERVICE – TONER TEAM
Kyocera Document Solutions
07.2014 - 12.2015
Education
CERTIFICATE IN PROJECT MANAGEMENT -
Australian Institute of Management
01.2023
MASTERS / CRIMINOLOGY -
Macquarie University
01.2019
BACHELOR OF ARTS / CRIMINOLOGY -
Macquarie University
01.2016
Skills
- Project Management
- Operations Management
- Team Management & Staff Development
- Workflow Optimization
- Policy and procedure modification
- Financial Forecasting
Hobbies and Interests
- DANCING
- FITNESS ENTHUSIAST
- HIKING
- TRAVELLING
Certification
CERTIFICATE IN PROJECT MANAGEMENT
Australian Institute of Management
2023
Interests
- DANCING
- 13 years of formal training in classical ballet, Qualified by Commonwealth Society of
- Teachers of Dancing Major Foundations Course
- Learning Ballroom dancing – Waltz, Foxtrot, Tango
- Learning Latin dancing – Rumba, Bachata, Cha Cha, Salsa
- FITNESS ENTHUSIAST
- HIIT, Strength Training, Pilates, Boxing
- HIKING
- TRAVELLING
Timeline
OPERATIONS MANAGER
Plus Architecture
01.2020 - 01.2021
CLIENT COORDINATOR & PROJECT MANAGER
Young Samuel Chambers (YSC) Consulting
01.2018 - 01.2020
ACCOUNT EXECUTIVE & PIPELINE MANAGER
BIG Review TV
07.2016 - 11.2016
ADMINISTRATION & RECEPTIONIST
Raine & Horne Bella Vista
03.2016 - 07.2016
ADMINISTRATION OFFICER, COMMERCIAL SERVICES
The Royal Australasian College of Physicians (RACP)
01.2016
CUSTOMER SERVICE – TONER TEAM
Kyocera Document Solutions
07.2014 - 12.2015
NATIONAL OPERATIONS MANAGER
TAKE CHARGE ASSESSMENT & THERAPY
- Current
CERTIFICATE IN PROJECT MANAGEMENT -
Australian Institute of Management
MASTERS / CRIMINOLOGY -
Macquarie University
BACHELOR OF ARTS / CRIMINOLOGY -
Macquarie University
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