Anika Green
Wingham
Summary
Hardworking and passionate job seeker with strong organizational skills, ready to help achieve company goals. Diligent 19 year-old with a background in medical office administration and customer service. Successfully managed patient appointments, medical records, and front-desk operations, ensuring smooth workflow and patient satisfaction. Demonstrated ability to handle high-volume phone calls and maintain confidentiality while providing excellent patient care and support.
Overview
4
4
years of professional experience
Work History
Medical Receptionist
Horizon Skin Cancer a Medical Center
02.2024 - Current
- Processed insurance claims and verifications through specialized billing software.
- Handled patient inquiries with professionalism and empathy, addressing concerns and providing solutions.
- Answered and directed phone calls, providing information and assistance to patients and staff.
- Used electronic health records software to efficiently manage patient information.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional manner.
- Managed multi-line phone system and pleasantly greeted patients.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Ensured accurate record-keeping by diligently updating patient information.
- Transcribed phone messages and relayed to appropriate personnel.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
Customer Service Representative
Coles Supermarket
04.2021 - 01.2024
- Managed high-stress situations effectively.
- Resolved customer complaints, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- processed customer's orders and payments quickly and returned change if needed.
- responded to customer's questions and inquiries in a friendly manner.
- refiled shelves and relocated items to maintain well stocked inventory.
- kept a clean work environment by cleaning register and sweeping the floors regularly
Education
High School Diploma -
MidCoast Christian College
Taree, NSW09-2023
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Patient scheduling
- Patient registration
- Payment collection
- Typing and filing
- Customer service
- Problem-solving
- Computer proficiency
- Cash handling
- Time management
Accomplishments
- Coached an Under 16s league tag team to a Grandfinal.
- Got selected in the Illawarra Steelers Tarsh Gale cup team.
Timeline
Medical Receptionist
Horizon Skin Cancer a Medical Center
02.2024 - Current
Customer Service Representative
Coles Supermarket
04.2021 - 01.2024
High School Diploma -
MidCoast Christian College
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