Anika Joensson
Denmark,WA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team member with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
18
18
years of professional experience
Work History
Administration Officer
Fertility Great Southern
08.2018 - Current
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Managed team petty cash, purchase orders and account transactions.
- Created, prepared, and delivered reports to various departments.
- Drafted and distributed invoices for outstanding payments.
- Prepared agendas and took notes at meetings to archive proceedings.
- Managed daily payment processing and drafted related financial documents.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Coordinated with human resources department to handle payroll and personnel databases.
Sales Assistant
IGA Denmark
09.2022 - 03.2023
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
Salesperson
Denmark Farmhouse Cheese/ Duckett's Mill Wines
04.2023 - Current
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Restaurant Waitress
Kirbys At Rickety Gate
02.2016 - 08.2018
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
Medical Receptionist
Denmark Medical Centre
04.2007 - 02.2012
- Adhered to strict guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Invoiced patients accurately in line with charging guidelines.
- Performed various administrative tasks by filing, copying and faxing documents.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Administration & Student Support Officer
South Regional TAFE Denmark
Denmark, WA
08.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Learned and adapted quickly to new technology and software applications.
Education
High School Diploma -
Albany Senior High School
Albany, WA12.2002
Skills
- Confidential Document Control
- Records Management Systems
- Scheduling
- Accounting Familiarity
- Transcribe Letters
- Cash Drawer Management
- Telephone Reception
- Multitasking and Time Management
Additional Information
Volunteer Roles
Senior Coordinator - Denmark Netball Association
Secretary - Denmark Primary ECE P & C
Timeline
Administration & Student Support Officer
South Regional TAFE Denmark
08.2023 - Current
Salesperson
Denmark Farmhouse Cheese/ Duckett's Mill Wines
04.2023 - Current
Sales Assistant
IGA Denmark
09.2022 - 03.2023
Administration Officer
Fertility Great Southern
08.2018 - Current
Restaurant Waitress
Kirbys At Rickety Gate
02.2016 - 08.2018
Medical Receptionist
Denmark Medical Centre
04.2007 - 02.2012
High School Diploma -
Albany Senior High School
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