Anika Liddle

• Improved guest satisfaction by welcoming visitors and providing exceptional service.
• Managed reservations to optimize seating and minimise wait times.
• Enhanced atmosphere with attentive service and personalized attention.
• Implemented feedback mechanisms to continuously improve service quality.
• Answered phones, took reservations, and answered customer inquiries in a friendly and professional manner
• Maintained a professional appearance at all times.

• Served high customer volumes during special events, nights, and weekends.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Kept bar presentable and well-stocked to meet customer needs.

• A Support Resident is a competitive leadership position, working with the residential college staff members to provide a college experience focused on optimising the health, safety, and wellbeing of residents.

Roles and Responsibilities:

• Fostering connection amongst college residents through facilitating group activities such as corridor dinners and chats.
• Adopting a proactive pastoral approach that advances the wellbeing of residents and creates an inclusive, safe, connected, and healthy college environment.
• Ensuring confidentiality and working within the boundaries of the role when responding to the personal disclosures of residents.
• Communicating and administering College and university policy and procedures.
• Keeping lines of communication open, communicating, and responding within prescribed timeframes.
• Attending to a roster of being on 'Duty', whereby one responds to phone calls out of office hours from residents with problems such as lockouts and safety concerns.

• Organise and oversee after-school activities to keep students engaged and motivated.
• Ensure the safety and security of all children in the program.
• Develop and organise engaging and age-appropriate activities for children.
• Maintain open and effective communication with parents or guardians regarding their child's progress, behaviour, and any concerns.
• Maintain accurate and up-to-date records of attendance, incident reports, and other relevant information.
• Ensure all necessary supplies and equipment for activities are available and in good condition.

• Established a customer success team that improved customer experience and satisfaction.
• Provided accurate and timely information regarding maps, catering services, hydration, and the specific needs of patrons.
• Ensured that patrons were equipped with knowledge about accessibility for individuals with disabilities.
• Collaborated with fellow team members to ensure consistent information was provided to patrons with questions about the event.
• Ensured patrons had a positive and engaging experience at the tennis, resolving customer complaints through providing a feedback sheet.
• Providing customers with accurate information and resources to maximise their Australian Open experience within the precinct.
• Proactively engaging with customers to elevate their Australian Open experience to the next level by providing excellent customer service with an enthusiastic attitude.

• Remained courteous and calm during moments of customer dissatisfaction.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Mentored junior team members and managed employee relationships.

• Evaluated and monitored the girls performance to identify areas of improvement and develop strategies to reach their goals.
• Mentored the team, building their confidence and helping them become better team players.
• Created a positive and supportive environment, fostering strong relationships between players and coaching staff.
• Developed an effective communication strategy that improved team morale and collaboration.
• Coordinated and communicated with other colleagues, as well as parents of children within the team to uphold the best strategies for individual improvement.

• Ensured the engagement of children aged 6-12, ensuring they remained enthusiastic about tennis.
• Balanced skill based training with interactive and engaging activities to maximise the enjoyment of the children whilst playing sport.
• Educated the children in rules, strategies, sportsmanship and performance principles.
• Developed customised training and practice sessions to help the children develop their technique and improve their performance.

• Demonstrated excellent customer service skills to ensure all guests had an enjoyable dining experience.
• Multi-tasked efficiently to provide prompt and efficient service to all guests.
• Memorised the menu and accurately answered customers' questions about menu items.
• Resolved customer complaints in a timely and professional manner, resulting in repeat customers and referrals.

• Supported classroom management by assisting teacher in maintaining a positive learning environment.
• Ensured children with special needs were catered to specifically to maximise their engagement with classroom activities.
• Collaborated with teachers to develop individualized learning plans for students.
• Maintained safety and security by overseeing students in recess environments.