Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Anika Roberts

Suffolk Park,VIC

Summary

My husband and I owned Hastings Carpet Court in Victoria for 17 years. Im a highly motivated person with allot of experienced in running a small business.

I am very driven to provide great customer satisfaction and team leadership.

I managed the financial records, customer service satisfaction, managed installers, and staff members, product management, ordering customer order's and stock control.


The Continental Hotel, employed me as the first Host for the company. I was hired to organise the popular, trendy and very busy facility, to improve customer satisfaction and team collaboration. I got great sanctification working at The Continental improving and leading a team to create professional hospitality leaders, and provide a high standard service operations team in a fast-paced environment.

I love working with people and have great communication skills.




Overview

19
19
years of professional experience

Work History

Host

The Continental Hotel
05.2023 - 01.2025
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Contributed to team success through effective communication and cooperation with coworkers and management.

Small Business Owner

Retail Store
03.2006 - 10.2022
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
  • Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.
  • Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
  • Reduced overhead costs by renegotiating contracts with vendors or suppliers while maintaining product quality standards.
  • Managed financial accounts to maintain budget discipline and ensure profitability.
  • Developed and maintained strong supplier relationships to ensure product quality and timely delivery.

Education

High School Diploma -

Padua College
Mornington, VIC
12-1998

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Exceptional communication
  • Professional appearance
  • Reservation coordination
  • Telephone reception

Interests

  • Pilates
  • Gym Workouts
  • Yoga
  • Swimming
  • Mindfulness Practices
  • Walks with my dogs
  • Hiking
  • Spending time with family

Timeline

Host

The Continental Hotel
05.2023 - 01.2025

Small Business Owner

Retail Store
03.2006 - 10.2022

High School Diploma -

Padua College

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Anika Roberts