Anika Roth
Oatley,NSW
Summary
Well-qualified for customer-facing roles with over 4 years in the customer service industry. I am a strong team player with experience in a leadership role in a high-stress environment at Luna Park Sydney overseeing and contributing to a team selling 3000+ products per day. Inspired to assist customers with any question or concerns to the best of my ability while in any role.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Guest Relations Shift Supervisor
Luna Park Sydney
11.2021 - 03.2024
- Trained new employees and delegated daily tasks and responsibilities for teams of up to 30 people.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimising discrepancies in daily reconciliations.
- Provided a high level of communication and customer service to upwards of 70 guests per day and other management in person, via email and over the phone
Receptionist
Take Control Active Rehab
10.2018 - 02.2021
- · Provided a high level of communication and customer service to all customers in person and over the phone, resulting in developing deep interpersonal connections with customers.
- Kept reception area clean and neat to give visitors positive first impression.
- · Demonstrated effective time management and organisational skills by simultaneously managing up to 6 customer payments as well as inquiries and phone calls.
Education
Bachelors - Engineering Mechanics
University of Tech Sydney
Sydney, NSW05.2027
High School Diploma -
St Ursula's College
Kingsgrove, NSW10.2021
Skills
- Conflict resolution techniques
- Customer Service
- Communication
- Leadership
- Inventory control and record-keeping
Certification
- NSW Working With Children Check
- Responsible Service of Alcohol Compantency
Hobbies
- Camping - I go camping approx. 3 times a year, and am a part of a camping society run at UTS and currently act as Events Coordinator
- Crafting - I love constantly learning new skills through craft projects such as knitting, embroidery, carpentry and 3D model-making
Timeline
Guest Relations Shift Supervisor
Luna Park Sydney
11.2021 - 03.2024
Receptionist
Take Control Active Rehab
10.2018 - 02.2021
Bachelors - Engineering Mechanics
University of Tech Sydney
High School Diploma -
St Ursula's College
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